Call Northline - 01698 403200

For general enquiries, bookings, payments, housing repairs and environmental problems

Northline Customer Contact Centre

Our contact centre provides customers with access to a wide range of services, from arranging repairs to ordering a new bin.

We provide services weekdays from 8.45am to 4.45pm Monday to Thursday and 8.45am to 4.15pm on Friday. Our out-of-hours Repairs line is open 24/7 for Emergency Housing Repairs.

To get in touch with Northline, call 01698 403200.

We provide the highest standards of service and constantly work to maintain and improve our performance.

Most enquiries can be handled by our team at the contact centre, with other enquiries or specialist issues routed to officers within North Lanarkshire Council.

We record our calls to help to monitor and improve our quality of customer service.

You can also report or request many services online.

All of our contact centre team are highly trained and provide the highest standards of customer care. Many of them had previously worked in other council areas or in private sector contact centres, bringing a wealth of experience and expertise to the service. Our team at the contact centre work flexibly, operating a rota to provide these extended opening hours and to meet peak demands. This flexibility is vital to meet the needs of the customers of North Lanarkshire Council throughout the year.

We really appreciate the support of our customers!

There are a number of ways to get in touch - our main numbers are listed in the 'contact us' section, and you can complete a general enquiries form at any time.

During August 2017 we:

answered a total of 43,238 inbound customer calls which were answered on an average of 15 seconds.

processed 12,385 web requests and emails which were all completed within 2 working days.

made 5163 outbound calls to arrange appointments and keep customers up to date with their requests.

scored 97% in our Customer Satisfaction Surveys in which customers provide us direct feedback.

A to Z of services