Area registration service

We have eight registration offices located throughout North Lanarkshire

Festive Period Opening Hours

Our registration offices will be closed from Thursday 25th December 2014 and will re-open on Monday 5th January 2015 at 9am

With the following exceptions:

Monday 29 December 2014

9am until 4pm

Motherwell Registration Office

Contact tel no:  01698 302206

Tuesday 30 December 2014

9am until 4pm

 

Cumbernauld Registration Office

Contact tel no:  01236 616390

 

Wednesday 31 December 2014

9am until 4pm

Coatbridge Registration Office

Contact tel no:  01236 856431

 

OUT OF HOURS EMERGENCY CONTACT

 

Police Scotland on 101 for emergency registrations only

 

 

Our core function is to provide a statutory service on behalf of the Registrar General for Scotland, namely the registration of Births, Deaths and Marriages, the performance of Civil marriages/Civil Partnerships and the provision of advice and guidance on registration matters.  We also offer Renewal Ceremonies and Naming Ceremonies.

In addition, on behalf of Learning and Leisure Services, we clerk Attendance Councils and  Education Appeal Committees, administer the Employment of Children byelaws and provide a range of additional services in relation to school attendance.

Office

Opening Hours

Airdrie

Bellshill

Coatbridge

Cumbernauld

Motherwell

Monday


Tuesday - Friday

9 am to 5 pm closed 12.30 pm to 1.30 pm

9 am to 4 pm closed 12.30 pm to 1.30 pm

Moodiesburn

(Chryston Registration District)

Registration business by appointment.  To arrange an appointment please call Cumbernauld registration office on 01236 616390

Shotts

Registration business by appointment.  To arrange an appointment please call Motherwell registration office on 01698 302206

Kilsyth

Registration business by appointment.  To arrange an appointment please call Cumbernauld registration office on 01236 616390

Exceptions to the normal hours of business are public holidays and emergency arrangements.

We work to the following standards:

  • We will explain clearly the services we provide
  • We will set high standards for our work
  • We will tell you what the standards are and how we perform against the standards
  • We will ensure the information you give to us will be treated in the strictest confidence. You can be assured that it will not be passed to anyone who is not entitled by law to receive it
  • We aim to treat you the way we like to be treated - fairly and sensitively
  • We will interview you in private when registering Births; Deaths and Marriages
  • We will, on request, explain clearly the legal requirements pertaining to the registration of Births, Deaths and Marriages.
  • We aim to answer all telephone calls within 6 rings.
  • We will respond to all correspondence on the day we receive it
  • We will see you as soon as possible when you arrive at a Registration Office. We aim to ensure that you will wait no longer than 10 minutes. If you are kept waiting we will explain the reason for the delay
  • We aim to produce Certificates on the same working day. We will produce Certificates of Births, Deaths and Marriages within 2 working days, provided all documentation is in order and fees are paid
  • We will clearly state our fees, and there will be no hidden charges
  • We will listen when you tell us about problems and
  • We will put issues under our control right quickly.

Joint Working Arrangements

Association of Registrars

Meet three times each year to discuss current and future issues impacting on registration.

Council Services

We recognise mail addressed to deceased persons can cause distress. Following consultation with all Council Services arrangements will come into effect from December 2005 for death informants to complete a mandate authorising us to inform Council departments of the death so departments databases are updated as quickly as possible.  This option is voluntary for customers.

National Records of Scotland

We work with the National Records of Scotland to ensure all Registration legislation is implemented. We participate in working groups established by the Registrar General to discuss and plan for implementation for new legislation.

Home Office

We liaise with the Home Office to ensure all necessary arrangements are in place for Citizenship Ceremonies.

Hospitals

We liaise with NHS Doctors to minimise errors on death certificates. We supply local hospitals with envelopes containing information on how to register a death in Scotland.

Hotels

We liaise with hotel managers and staff to ensure arrangements are in place for conduct of ceremonies in approved places.

Police Scotland

We ensure local Police Stations have contact telephone numbers for emergency registrations

Promotions

Our customers are issued with Birth and Death Wallets free of charge supplied by Lifecycle.

Registration Networking Group

We meet quarterly with representatives of Registration services throughout Scotland to share best practice and participate in benchmarking exercises.

Schools

We provide Schools with supplies of Employment Permit packs for children.

Undertakers

We ensure local undertakers have telephone numbers for emergency registrations.


We want our services to be excellent but we know that sometimes things can go wrong. If they do we want you to tell us.

Please use the 'contact us' box if you have any questions. For more information, see 'related pages', 'downloads' or 'other useful websites'