Getting help to make your complaint

Support available to help you make your complaint

We understand that some people find it difficult to speak up for themselves or that they may be unable to do so.  This can make it harder to get particular points of view across or even listened to, and making a complaint can seem daunting.

If you wish to complain but feel unable to do so, we accept complaints from someone representing you, this can be a friend, relative, or an advocate, if you have given them your consent to complain on your behalf.

You can find out more about the work of an advocacy by contacting the Scottish Independent Advocacy Alliance.

Services in North Lanarkshire

One to one advocacy services can be used by people aged 16 to 65 who are affected by mental health issues, learning disabilities, dementia, or other long-term conditions.  There are also separate advocacy services for children and young people and older adults age over 65.  If support is required with a housing matter, Shelter offer an advocacy and advice service.

Contact details for the advocacy services that are available in North Lanarkshire are as follows:

Older adults (adults aged over the age of 65): Equals Advocacy Partnership

Tel: 01698 327772

E-mail: admin@equalsadvocacy.org.uk

Adults age 16 to 65: The Advocacy Project

Tel: 0141 420 0961

E-mail: enquiry@theadvocacyproject.org.uk

Children and young people: Your voice

Tel: 01236 700108

E-mail: info@urvz.org

North Lanarkshire housing advocacy: Shelter

Tel: 0808 800 4444

You can also contact an advocacy organisation in your area directly - the find an advocacy website enables you to search by local authority area.

The Scottish Independent Advocacy Alliance publish a book, Advocacy Stories, which depicts real life examples of where people have benefitted from advocacy.

A to Z of services