Request for service

What to do when your complaint isn't a complaint and is a request for service

Complaints may be made for a number of reasons, for example because of failure to provide a service or inadequate standard of service.  However, a routine first time request for a service to be delivered is not a complaint, although we often receive requests of this nature through our complaints process.

There are a number of ways in which contact can be made with the council to request a service.  To ensure that we deal with your request for a service as easily and quickly as possible, we have compiled the 10 most common reasons for requests for service which we often receive as complaints:

Please use the 'contact us' box if you have any further questions.

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