Get involved in our tenant participation review

Complete our latest survey


We're seeking the views of our tenants, customers and partners to help shape tenant participation services and activities across North Lanarkshire.

Our tenants, residents and customers are at the heart of our service and we want to continue to build on the good partnership working we've already established; that's why we're encouraging as many people as possible to complete our latest survey.

We always place participation very high on our agenda as involvement from our tenants and other customers is fundamental to delivering an excellent service, and we feel that our service consults and involves tenants in a range of ways including our annual tenant conference, tenant scrutiny and tenant satisfaction surveys.

Key areas of focus are increasing levels of involvement and satisfaction by maximising the potential of North Lanarkshire Federation of Tenants' & Residents' Associations, local tenants' and residents' groups, North Lanarkshire Tenants' and Residents' Participation Project and individual tenants.

Councillor Barry McCulloch, Convener of Housing Services said: "We want as many people as possible to provide us with their views to help shape the future of tenant participation services. By doing this you'll help us improve satisfaction and ensure effective services are being delivered.

"We're asking tenants to answer some key questions which should only take a few minutes. Please take the time to fill in the survey and make a difference."

There are a number of ways to complete the survey. You can either do this by completing it online or by calling housing solutions on 01698 274128 where staff can complete it over the phone with you, or we can arrange to post a copy of the survey out to you for completion and return.

North Lanarkshire Federation of Tenants and Residents has organised two open days. The first, a project review session, is taking place on Saturday 14 January at 10am at the Daisy Park Centre, Motherwell. The second one, a tenant participation review session, takes place on Saturday 25 February at 10am in Coatbridge Community Centre. If you would like to take part please contact them on 01236 435844.

The deadline for survey responses is Tuesday 31 January 2017.


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