Our First Stop Shops let you to access a whole range of council and other public services in person.
Our First Stop Shops let you to access a whole range of council and other public services in person.
You can also access service information from leaflets and plasma screen displays in the First Stop Shops.
There is a cash collection service at each First Stop Shop. This means you can make rent and council tax payments and pay other invoices:
From 6 May 2024 the Shotts office will open from 9am to 12.45pm.
Deaf BSL users can visit www.contactscotland-bsl.org and an interpreter will relay information between you and a member of staff.
On entry to our First Stop Shop select a numbered ticket from the queuing system and you will be called to the service desk by a customer services officer who will assist with your enquiry.
You can find a wide range of information about council and other public services, and can access some council services directly. For example, you can:
report roads, footpath and lighting defects
get advice on applications for housing benefits and council or rent rebates
request special uplifts and report litter problems
request maintenance or repairs to a council house
apply for help through the Garden Assistance Scheme
collect and submit application forms for all council services
find information about council meetings, councillors' surgeries, council vacancies and the electoral register.
Staff at the First Stop Shops will also be able to refer you to services such as debt and money advice, community care and health services, consumer advice and public transport.
Page last updated:
15 Apr 2024