Our performance

We are committed to giving our customers high quality service

Our pdf icon customer charter [141kb] tells you the level of service we aim to provide.

We report annually on our decision making and on other aspects of our performance in providing our planning services through our pdf icon Planning Performance Framework 2016-17 [4Mb].

Supported by the Scottish Government, the planning performance framework captures key elements of a high-performing planning service, such as:

  • speed of decision-making
  • certainty of timescales, process and advice
  • delivery of good quality development
  • project management
  • clear communications and open engagement
  • an overall 'open for business' attitude

The framework gives a balanced measurement of the overall quality of the planning service and will be used to drive a culture of continuous improvement.

Please contact us if you require more information.

pdf icon Planning Performance Framework 2015-16 [5Mb]

pdf icon Planning Performance Framework 2014-15 [768kb]

pdf icon Planning Performance Framework 2013-14 [4Mb]

pdf icon Planning Performance Framework 2012-13 [679kb]

pdf icon Planning Performance Framework 2011-12 [599kb]

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