How to get involved

We are committed to getting you involved in the Housing Service

We therefore offer a wide range of formal and informal options to enable you to get involved at a time, level and form that suits you best.

Email subscription service

You can now sign up to keep in touch with housing news and services via email alerts direct to your inbox.

Consultation database

We hold a consultation database of tenants' details who have told us they would like to get involved.

Tenants' and Residents' Group

Tenants can become involved formally by starting up or joining a tenants' and residents' group within their local area. These groups are made up of people who come together to represent the views of their local communities and they work in partnership with Housing Services and other organisations with regard to a variety of issues. Support is available through advice, training and grant funding. For more information and to view groups registered in your area, please visit this page.

Chairpersons' meetings

As a minimum, we hold four Chairpersons' meetings each year giving local tenants' and residents' groups the opportunity to meet and have discussions with the Local Area Housing Manager.

Tenant-led estate walkabouts

Local Housing Offices carry out each year with local tenants' and residents' groups and active tenant representatives. They are led by tenants and residents who are given the opportunity to highlight any priorities or issues of concern within their local areas to Housing Services staff.

Tower Strategy Sub Group

We continue to meet with tenants on a regular basis at our Tower Strategy sub group and united tower meetings.

Tenant Scrutiny

Tenant Scrutiny is the term being used to involve tenants and other service users in the self assessment process of landlords to take an in depth look at parts of the Housing Service. We have developed a tenant scrutiny activity framework in partnership with North Lanarkshire Federation of Tenants' and Residents' Associations and have already focussed on areas such as void management, capital investment in kitchens and the development of our Annual Performance Report.

Social media

We use social media such as Facebook and Twitter to consult electronically via online surveys and to publicise topical news and events to maximise and publicise involvement opportunities.

Information and training

We offer a variety of training and briefing sessions to consult and inform our tenants on key service areas. These include the annual programme of "food for thought" sessions, open meetings and various consultation sessions which are co-ordinated in line with training needs, service priorities and legislative changes.


We conduct various surveys and questionnaires regarding our services, including our biennial Tenant Satisfaction Survey.  The most recent results for our Tenant Satisfaction survey can be found pdf icon here [1Mb].

National Tenant Engagement

The Scottish Government supports RTOs via nine fully established regional networks. Through this, RTO representatives are able to communicate practically with the Scottish Government on national policy issues.

Working groups

Some tenants choose to join a working group to participate in helping to develop new services or policies particular to a specific area of the Housing Service.

Focus groups

Tenants are often invited to attend a single or a small number of meetings to discuss specific service delivery issues.

Please use the 'contact us' box if you have any questions or would like to get involved. For more information, see 'related pages' or 'other useful websites'.

A to Z of services