Positive rating for tenancy support

Service in Viewpark and Bellshill praised by inspectors

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Our Tenancy Support Service covering Bellshill and Viewpark, received a very positive rating from the Care Inspectorate for providing support to help people stay in their homes and avoid homelessness.

The report praised North Lanarkshire Council's support services for vulnerable people and graded the quality of care and support it provides; quality of staffing and quality of management and leadership all five (the highest rating being six).

The service provides support to people who are homeless or who may become homeless by focusing on their personal support needs and their ability to keep their tenancy. And to achieve this, a range of practical help is in place including assisting with financial issues and signposting people to benefits they are entitled to; improving life skills such as dealing with personal correspondence and managing health issues.

In addition to the Care Inspectorate's comments people using the service also spoke very highly of the help they received. One resident said, 'They come out to see me every week, just make sure I'm ok. I have been very happy with the support. I didn't know this kind of thing existed. The staff helped me get things together for my house and help with my money.'

Councillor Barry McCulloch, Convener of Housing and Social Work Services said: "The service offers a lifeline to people who struggle to stay in their homes and keep their tenancy, and makes a significant impact in reducing the number of people finding themselves homeless and in crisis.

"Our professional, trained and highly motivated workforce was also highlighted as a key to the service's success. People using the service told the inspectors they had been respectfully treated and that staff often went 'above and beyond' to help them in periods of crisis.

"I'm delighted with this report and know the service will strive to continuously improve to ensure the most vulnerable people in our communities are supported."

Other strengths highlighted include:

  • A welfare rights advisor attached to the service so that people can quickly access professional advice about benefits they receive or may be entitled to;
  • Service users and carers participating in assessing and improving the quality of care and support;
  • The service enabling people to access other services such as GP's, addiction support and other healthcare services, helping them get the right help to address issues that had contributed to their homelessness, and
  • Quality management and leadership in place. A continuous improvement group meets regularly and look at ways the service can improve outcomes for people.
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