Supported employment service

Evaluation shows satisfaction levels on the up


An evaluation of North Lanarkshire Council's supported employment shows that 98% of the people who experience it are satisfied with the overall service. Not only that, but we're continuing to change lives as 95% of service users feel more confident, 98% feel more respected; 96% feel more valued and 97% say they've learned new skills.

Other key areas of satisfaction include 95% of people who have a job coach rating the service either excellent or very good, while 100% of stakeholders said they were satisfied with the approach taken.

Matching the right person to the right job is key to the success of our supported employment service, which provides vital support for people with learning disabilities, acquired brain injury, mental health issues and young care leavers to find employment. The service provides on the job training and ongoing assistance to both the employee and employer. 

Every three years the service asks its stakeholders - people using the service, carers and businesses - their views on how they think the service is doing. Our latest evaluation gives people several options to participate and share their views - this includes postal and electronic questionnaires, face to face interviews and focus groups.

"It's always great to receive positive feedback and what's even more pleasing are the suggestions we receive to help us take the service forward," explained Convener, Councillor Barry McCulloch. "For example, one respondent suggested we could increase the number and variety of job tasters and increase the number of jobs we find by linking up with more companies.  This is always a priority for the service and we work hard to recruit and encourage businesses, large and small to sign up to our supported employment service

"Our service has helped 75% of the people supported into work remain in their jobs for two years or more. And we're working with over a 100 companies, with 64% of the people we support being employed by companies who have recruited from us more than once.

"Service users and their parents tell us of the real impact that having a job, a wage and a daily purpose has. That's what jobs and support mean to employees. Moving forward, we will continue to provide high quality support to people looking for jobs, their families and businesses, and we will continuously look at how we can improve our service to meet everyone's needs and aspirations."

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