Hat-trick of housing projects shortlisted

National recognition from the Chartered Institute of Housing

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A hat-trick of North Lanarkshire housing projects is shortlisted for a Chartered Institute of Housing Award.

Our Antisocial Response Service is shortlisted in the category of 'Excellence in customer service award'; shortlisted in the 'Excellence in health and wellbeing award' is Designing for Health, and the tower consultation process is shortlisted in the 'Ambitious towns in communication category'.

Key changes to our Antisocial Response Service, including introducing a central telephone reporting service, operating 24-hours-a-day with online reporting options for consistency of advice; dedicated investigation teams, and schools education programmes to help break the cycle of antisocial behaviour, have improved its performance.

Last year we concluded complaints within agreed timescales in 99.99% of cases and our monthly customer surveys for last year show a satisfaction rating of 96.65%. Our service continues to be successful due to the strong relationships with our residents and partners. And, together with the combination of advice, enforcement, mediation and education, we're supporting and delivering safe and sustainable communities.

Designing for Health uses dementia design principles to improve new council housing and the suitability of the existing housing stock to better meet the needs of people with dementia or other complex health needs.

This project was co-produced with partners in health and social care, sheltered housing tenants, third and independent sectors, and saw a positive impact for current and future older people.  Some of the project achievements include 'future proofing' older people's housing, improving the accessibility of new supply housing and reducing the need for adaptations/equipment through thoughtful consideration to design. We're making sure older people and people they care for feel more secure, are more independent and have improved health and wellbeing.

The tower consultation process for ambitious plans to demolish all 48 high-rise tower blocks in North Lanarkshire over the next 20 years, has also been shortlisted. These plans affect residents' lives in a very real way. It was essential we engaged fully to ensure support from our residents. By consulting with the initial 1,600 homes identified in the first phase of demolition, we received vital, informed views before approval was granted.

"The residents we deliver our services to, are at the heart of everything we do," explained Stephen Llewellyn, Head of Housing Solutions. "While it's always great news being recognised at a national level for good practice, it's even more satisfying knowing residents and tenants are receiving first-class services.

"We'll continue to strive to reach the highest standards possible and I want to take this opportunity to recognise staff working in these areas for their continued hard work and dedication to bring improvements to the people and communities of North Lanarkshire."

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