Community advice

Advice for people with allotments (Thursday 2 April, 11.20am)

If you have an allotment, please follow the public health advice on social distancing and hygiene to help reduce the potential spread of coronavirus. Current government advice is to remain at home and to exercise outside for only a short period once a day. As with all our parks and other community sites, you should only access sites you can walk or cycle to. 

As allotments in North Lanarkshire are managed by community and private organisations, please follow any other specific advice provided by these organisations.

Domestic Abuse and Staying Safe (Wednesday 1 April 2020)

Don't assume someone at home is safe. 
Perpetrators of domestic abuse often use isolation to control their partners and limit their options.
During this health crisis, many perpetrators will use these tactics and play on fear and anxiety around COVID-19 to further control their partner.
But you can still get support.

Use telephone or e-mail rather than face to face.

If you or someone you know needs support you can contact the following agencies:  
Monklands Women's Aid - 01236 432061,
Motherwell and District Women's Aid - 01698 321000,
North Lanarkshire Women's Aid - 01236 730992,
Lanarkshire Rape Crisis Centre - 01698 527003,

If you find yourself roofless, have no other accommodation, and you require temporary accommodation you can contact North Lanarkshire Council Homeless Out of Hours service on 0800 953 2424.

If you would prefer to use a national helpline or you live out with North Lanarkshire you can use:

Domestic Abuse and Forced Marriage helpline
Call: 0800 027 1234 (open 24/7)

Rape Crisis Scotland
Available for survivors of all forms of sexual violence.
Open daily, 6 pm - midnight
Call: 08088 01 03 02
Text: 07537 410027

Support for Male Victims of Domestic Abuse

Respect, Men's Advice Line (Scotland): 0808 8010327   

Survivors UK provides help for men who have been sexually abused or raped:
0203 598 3898

In an emergency dial 999.

More information can be found here.

Shielding and Your Welfare (Wednesday 1 April 2020)

Helpline for Shielding - 0300 555 0407,  Monday to Sunday 8am to 8pm

We are working closely with the Scottish Government and NHS to provide support to around 11,000 people living in North Lanarkshire that need assistance the most and who may be more at risk of becoming seriously ill if they contract the COVID-19 virus.

You may have received a letter from the Scottish Government identifying you as someone that may need support or assistance under their 'Shielding' programme. By 'shielding' people, we are assisting in minimising interaction between people to protect them from being at risk of the COVID-19 virus.

If you have received a letter from the Scottish Government, you will be contacted by a member of our team to discuss your needs. We will then take action to make sure your needs are met.

When you receive a telephone call from us, we will ask to verify your details and talk through what your needs are.

We will also take any further details that will enable us to help you such as delivering essentials such as food or medicine. You may already have someone that assists with these tasks and it would help us if you can provide that information.

It's important to get in touch with us on the helpline number above if you need assistance.

Information for Kinship Carers in North Lanarkshire during the COVID-19 pandemic

The Scottish Government in partnership with Who Cares? Scotland are offering kinship families practical supports - organising shopping (including delivery where necessary), and support for electric, gas or mobile phone top ups.

Who Cares? are also looking into providing digital participation for isolated kinship families, for example to provide virtual groups or events (such as bingo) to those who are experiencing limited social interaction. More information about this will be available over the next week or two.

More information is available at:

Useful Numbers for Kinship Carers:

Kinship Care Advice Service for Scotland (KCASS) 0808 800 0006 - will mainly focus on financial and legal information and advice

Kinship Care Alliance - 07490720123 - will mainly focus on local group signposting, practical and emotional support

Big Hearts - 0131 603 4927 - will mainly focus on reducing loneliness, parenting support & strategies, peer social support and referrals to local services

Nurture Scotland - 07547525674 or 07505855341- will mainly focus on supporting educational strategies and removing stress about school work for carers who have children at home

Supporting communities

During these difficult times, people across North Lanarkshire are rallying together to offer support and assistance to help our communities stay connected and equipped with essential items. We are coordinating all offers of support from national bodies through to small community organisations to help keep our communities as safe as possible.


What you can do to help

The most important thing we can all do right now to protect our communities and the NHS is to stay at home to save lives.

That said, we are receiving lots of offers of assistance from individuals, local groups and businesses large and small; everyone is keen to play their part to support vulnerable people in our area which are very much appreciated. All offers are being logged and sent to the most appropriate council service or public agency. You can continue to do this by emailing us at

Alternatively you can choose to go through national channels to learn more about what you might be able to do to help by visiting

Your views matter

Keeping in touch with the views and needs of every community is particularly important at this time. If you have identified any support not currently being provided that you feel your community needs, or if you wish to flag up concerns about how the COVID 19 pandemic is affecting your community, send us an email, or message us through our facebook page NL Community Matters.

Money issues

You may be struggling financially. Visit our ''your money'' page for the most up to date advice.

Support for older people

This is a concerning time for many older people and it is important that they have access to the most up to date, and trustworthy, information and advice as Scotland adapts to  COVID-19.

Age Scotland has set up a free, confidential helpline is available on 0800 12 44 222 Monday to Friday, from 9am to 5pm.

The helpline aims to provide information, friendship and advice to older people, their families and carers at this critical time.

Support for young people

We have a range of information resources to support young people. To learn more about how we could help, let us know what you need by emailing, or calling 01236 812411.

For Young Scot enquiries in North Lanarkshire relating to Young Scot Cards (NEC Cards), #YSAttain project, youth information and engagement please email, call 01236 812586 or visit the Young Scot website

More generally You can keep up to date through our social media channels on Twitter, @NLCYouthWork and Instagram, @NLCYouthWork.

Translated information COVID-19

Doctors of the World are pleased to be able to share with you the Coronavirus (Covid 19) advice for patients in 21 languages, which were produced in partnership with the British Red Cross, Migrant Help and Clear Voice:  English, Albanian, Dari, French, Pashto, Portuguese, Bengali, Vietnamese, Kurdish Sorani is available at the moment, but more languages coming soon: Mandarin, Hindi, Urdu, Arabic, Spanish, Portuguese, Malayalam, Turkish, Farsi, Amharic, Tigrinya and Somali.

Please find them here:

A to Z of services