Support at Home Services - Care Inspectorate

Information about the National Care Standards for Support at Home Services in North Lanarkshire

In 2002 the Scottish Government set up the Commission for the Regulation of Care (now called the Care Inspectorate) who adopted the Standards of Care which were set by the National Care Standards Committee. This page only provides a condensed introduction to the National Care Standards. There is a fuller summary of the standards available from your local social work office and contact details are listed at the right of your screen.

Key principles

The care inspectorate and North Lanarkshire Council believe that anyone using services has certain rights. These rights are:

Dignity:  to be treated with dignity and respect at all times. And enjoy a full range of social relationships.

Privacy:to have privacy and property respected and be free from unnecessary intrusion.

Choice:a right to make informed choices, at the same time as recognising others' rights to do the same and to know about the range of choices available.

Safety to feel safe and secure in all aspects of life, including health and wellbeing; be safe but not over protected; be safe from exploitation and abuse.

Realising potential to have opportunity to achieve all you can, make full use of available resources and make the most of life.

Equality and diversity to live an independent life with purpose, meaning and personal fulfillment. To be valued for your ethnic background, language, culture and faith. To be treated equally and live free from bullying, harassment and discrimination. To be able to complain effectively without fear of victimisation.

Your rights and responsibilities
Before using support at home services:

  • Before using support at home services organised by North Lanarkshire Council you will be given all the information you need about the service to help you make a decision about using it.
  • You will be able to meet staff involved prior to using it.
  • You will experience good quality support and care provided by trained staff and management.
  • You will have a clear written agreement outlining the service provided to meet your needs, including conditions for receiving the service and how to change or end it.
  • You will have a personal plan that you will be involved in developing with support from trained staff. The plan will include a planned introduction to the service.
  • You take responsibility for your own actions and at the same the service will protect your interests.

Your rights and responsibilities as a service user:

  • You retain your basic rights as an individual.
  • You will be encouraged to express your views on the service you receive.
  • Your social, cultural and religious beliefs will be respected.
  • You will have a right to privacy, be able to decide how you spend your time and how much information you want to share.
  • Any meals provided will be properly prepared, cooked and presented. Meals will take account of individual preferences and dietary needs.
  • Staff will know enough about your health to act appropriately if required.

For more information on national care standards contact:

Care Inspectorate, Princes Gate, Castle Street, Hamilton ML3 6BU  telephone 01698 897800
0845 600 9527 (local)

Who do I contact if I still have questions?
If you require further information on support at home services, please contact your local social work office.

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