Support at home - out of hours service

Out of hours services in North Lanarkshire

The main aims of the service are to provide an out of hours home support service for users, carers and home care workers throughout North Lanarkshire and to reduce admissions into residential, nursing care and hospital.

When does the service operate?
The service assists in providing support to clients, carers and home care workers operating all year round, including all day Saturdays, Sundays and public holidays.

A home care manager for out of hours is on duty from:

Monday to Friday

3.15 pm to 11.15 pm

Saturday, Sundays and public holidays

7.45 am to 11.15 pm

To enable a 24 hour home support service, working alongside locality teams and out of hours, the community alarm service will provide a control centre operator to offer the necessary support and responses to home care staff between 11.15 pm and 7.45 am.

Is there a charge for the service?
People will be charged according to their income in line with the current charging policy.

Out of hours service provides:

  • Support, guidance and advice to home care workers working evenings, overnights and weekends
  • Management support always available
  • Flexibility in crisis situations
  • Access to community alarm service
  • A significantly expanding service across North Lanarkshire

 

A to Z of services