We are committed to ensuring all our tenants continue to live in a home that is safe, warm and in good condition. This is supported by the Scottish Social Housing Charter which requires us to show how well our homes meet the national quality standard, with good standards of service and choice.
We spent £ 51 million this year on repairs and maintenance to your homes, this included reactive, routine, planned works and legislative compliance works.
In 2022/23, 95.2% of tenants who had repairs carried out in the last 12 months were satisfied with the service, an increase from the previous year and 5.8% higher than the Scottish Local Authority average.
We continue to perform very well against the Scottish Local Authority average across all areas as demonstrated in the table below. In terms of our own comparison for previous years, we have increased performance for meeting the SHQS standard after a change in the criteria affected our 2021/22 performance.
Find out more about the repairs service.