Report a pest problem

Treatment for a variety of pests including rats, mice, wasps, fleas and bed bugs

If you live in North Lanarkshire, you can use our pest control service. Our pest control officers provide a service for the treatment and control of a variety of pests, including wasp nests. The aim of pest control is to eliminate or reduce the numbers of pests so that they are no longer a public health problem and then to prevent a recurrence.

An upfront fee of £45 applies for all North Lanarkshire Council pest control services. The fee applies to homeowners as well as tenants in private rented and housing association properties. Council tenants will not be charged, however; the fee will be paid on their behalf by the council's housing service. A credit card payment charge will also apply; payees can avoid this charge by paying with, for example, a debit card.

If you wish to request a visit please contact Northline. Opening hours are Monday to Thursday 08.45 to 16.45 and Friday 08.45 to 16.15.

Treatment is provided for the following:

The following pests will be treated in residential properties for a charge of £45*.

  • Ants & Flying Ants (within house, not within garden);
  • Bed bugs;
  • Beetles - the most common types of beetles are dermestes beetle (also called hide beetle and larder beetle) & spider beetles;
  • Bumble Bees - but only where our Pest Control Officer considers there is a danger to people e.g. due to location of nest ; and the nest is fully exposed;
  • Cockroaches;
  • Fleas;
  • Mice (within house, not within garden);
  • Rats;
  • Silverfish (within house, not within garden).
  • Squirrels - Before any treatment is carried out you should try to stop the squirrel getting in by blocking up all access holes. Responsibility for carrying out such work rests with the owner of the building (for council houses, this is the responsibility of Housing services). Make sure that the squirrel is out of the house before blocking up the holes (squirrels usually leave the nest during daylight hours to look for food and return at night to sleep). Immediately before the repair is carried out open the access hatch to the loft to generate noise to encourage the squirrels to leave the loft. We will not commence trapping until you have blocked up any obvious access holes. Please not that if we set a trap within your home we will need daily access to it.
  • Wasps - treated nests are NOT removed by North Lanarkshire Council Pest Control staff;
  • Other Insects - dependent on what the insect is and where the problem is. If in doubt a sample can be submitted to this service for identification prior to any treatment being booked. Identification can take up to 28 days.

For all types of insect complaints, except wasp and bee complaints, you will need to keep a sample of the insect as Pest Control Officer has to see the sample before any treatment can be carried out.

*Please note, the council's housing service will pay all charges in respect of council tenants. The £45 charge is a non-refundable call-out charge where we visit and cannot provide treatment.

Treatment is not provided for the following:

  • Badgers;
  • Bats;
  • Birds including Gulls;
  • Bumble Bees (except where our Pest Control Officer considers there is a danger to people e.g. due to location of nest or nest having been accidentally exposed/disturbed);
  • Flies; including Sewage Flies, Fruit Flies and blue-bottles;
  • Foxes;
  • Honey Bees (swarming Honey Bees can arise May, June or July-you can contact a local bee keeper to report where swarming honey bees are causing a public nuisance);
  • Masonry Bees-the season for masonry bees is from end of March to June;
  • Millipedes;
  • Moles;
  • Rabbits;
  • Slugs and snails;
  • Spiders;
  • Woodlice (also known as Slaters);
  • Woodworm.

We aim to respond to all enquiries relating to bed bugs, cockroaches, fleas, rats or wasps, fleas within two working days, and all other requests within five working days.

Further information is also available regarding roosting pigeons and gulls.

Please use the 'contact us' box if you have any questions. For more information, see 'related pages', 'downloads' or 'other useful websites'.

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