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Pest control: request

Use this form to request treatment and control of a variety of pests, including wasp nests. To make sure our homes and communities are safe and healthy, we can help you get rid of unwanted pests, so they do not return.

Before you start

We charge a call-out fee of £49.15 for pest control requests. The charge is not refunded if we can’t provide a service when we attend.

The charge applies to homeowners, tenants in private rented and housing association properties.
If you are a not council tenant you can only report issues with mice or rats using this form, for all other pest enquiries, call 0345 143 0015 to report the issue and make a payment. 

If you are a council tenant we will pay the charge for you.

We can provide treatment for the following:

  • Ants & Flying Ants (within house, not within garden);
  • Bed bugs;
  • Beetles - the most common types of beetles are dermestes beetle (also called hide beetle and larder beetle) & spider beetles;
  • Bumble Bees - but only where our Pest Control Officer considers there is a danger to people e.g. due to location of nests; and the nest is fully exposed. We do not offer a pest control service for any wasp or bee service request received prior to 10th May;
  • Cockroaches;
  • Fleas;
  • Mice (within house, not within garden);
  • Rats;
  • Silverfish (within house, not within garden);
  • Squirrels - before any treatment is carried out you should try to stop the squirrel getting in by blocking up all access holes. Responsibility for carrying out this work rests with the owner of the building (for council houses, this is the responsibilty of Housing Services). Make sure that the squirrel is out of the house before blocking up the holes (squirrel's usually leave the nest during daylight hours to look for food and return at night to sleep). Immediately before the repair is carried out open the access hatch to the loft to generate noise to encourage the squirrels to leave the loft. We will not start until you have blocked up any obvious access holes. If we set a trap within your home we will need daily access to it;
  • Wasps - treated nests are NOT removed by Pest Control Officers. We do not offer a pest control service for any wasp or bee service request received prior to 10th May;
  • Other Insects - dependent on what the insect is and where the problem is. If in doubt a sample can be submitted for identification prior to any treatment. Identification can take up to 28 days.

For all types of insect complaints, except wasp and bee complaints, you will need to keep a sample of the insect as a Pest Control Officer has to see the sample before any treatment can be carried out.

We can also provide further information regarding roosting pigeons and gulls.