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Contact us

You can request a service, make a payment, and find information quickly and easily on our website.

Online services

Please make use of our online services wherever possible.

You can register for myaccount to access council services online.

You can also find information in the relevant part of the website - find the service you need from the homepage.

Report a problem

Choose from bins and recycling, environmental, housing, roads and planning:

Waste services

You can access many services online - report an issueget help with your bin or find out about one of our other bins and recycling services.

You can also call our Customer Service Hub on 0345 143 0015 to speak to a member of the team.

Pay a bill

Go to the payments page to pay your rent, council tax, business rates, home insurance, community alarm and home care.

Housing services

Please contact your local housing office if you wish to discuss any housing issues.

You can report a repair online.

Antisocial behaviour

Our antisocial behaviour service is available 24-hours-a-day - call 0300 123 1382.


If you are worried about your housing situation or would like more information, please contact your local housing office.

In an emergency, call freephone 0800 953 2424.

Find out more about our housing services.

Council tax and benefits

The quickest and easiest way to manage your council tax is through our online portal.

You can:

  • log in any time
  • view your bills securely
  • tell us about a change in your personal details
  • apply for discounts and exemptions
  • check your account balance
  • access business rates and housing benefit

Find out more about our council tax services.

Services in your area

Find details of schools, parks, housing offices and many more services with our location-based directories.

Complaints and feedback

Give us feedback on our services.

Social media

You can contact us through one of our social media channels. For general enquiries, please message us on Facebook or Twitter.

Website guidance

Find out more about how we publish and manage information on our website. If you have any questions or comments about website content, please leave feedback on the relevant page. Please note, feedback is anonymous.

Page last updated:
21 Jun 2023

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