We carry out various types of repairs to our tenants' properties. The timescale depends on the type of repair.
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Emergency works (danger to life, security or property) - three hours to attend and remove danger.
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Right to Repair (a Government scheme for Scottish secure tenants and short Scottish secure tenants to have small urgent repairs carried out by their landlord within a given timescale).
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Urgent works (covers all non-emergency urgent routine type works) - three working days to complete repair.
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Routine works (covers all non emergency repair works) - 15 working days to complete repair.
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Repairs to empty/void houses (to bring the property up to a set standard) - 3 or 10 days working days depending on the condition of the property.
For any other housing repairs, you can:
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Complete an online form below.
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Call the 24-hour Customer Contact Centre on 0800 6781 166.
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Visit your local housing office.
We make every attempt to arrange appointments with tenants for routine work.
Emergency repairs
A repair is an emergency if there is danger to life, limb or property.
Examples of emergency repairs include:
- burst pipes or water leaks causing flooding
- dangerous electrical faults
- doors not locking
- smashed windows
- no cold water supply
- no electrical supply
- blocked toilet
How to report an emergency repair
Call the 24-hour customer contact centre on 0800 678 1166.
Gas leaks and emergencies - advice if you smell gas or think you may have a gas leak
If you smell gas or think you may have a gas leak, Scotia Gas Network provides the following advice:
- Don't smoke or strike matches.
- Don't turn electrical switches on or off.
- Do put out naked flames.
- Do open doors and windows.
- Do keep people away from the area affected.
- Do turn off the meter at the control valve.
For more information, call the 24-hour gas emergency service on 0800 111 999, or visit the Scotia Gas Network website.