Set up a Bisaccount
We are changing the way we do business. From 1 April 2022, our Business Waste Collection (previously trade waste service) is online for all existing customers.
This new way of working will make it quicker and easier for you to manage your business waste account.
Firstly, you will need to set up a Bisaccount. This is a simple, secure way to help businesses transact with us online using just one username and password.
Manage your online account
Once you have set up your bisaccount, you can then manage your account online, including:
- changing your service collection frequency
- the number of bins required
- size of bins
You will also be able to generate your Duty of Care – Waste Transfer Note and Terms of Condition.
This documentation controls the movement of waste between you and North Lanarkshire Council under the Environmental Protection (Duty of Care) (Scotland) Regulations 2014. We will no longer provide hard copies of your Duty of Care. Therefore, as this is a legal requirement and your responsibility, we will not collect your waste until you have created your account.
Your online account will also detail pricing information electronically.
Before you start
You will need:
- your unique Customer ID number
- a valid payment card - for your £30 Duty of Care fee
- number and size of your bins
- frequency of your collections
This is included in the letter that has already been sent to existing customers. Ensure you have also registered for your Bisaccount and you will need your sign details for this.
Read our Terms of Agreement before getting started.
Waste types we accept
- mixed dry recyclates - cardboard, metals & plastics
- food waste
- green garden waste (limited service)
Waste types we cannot accept
- Animal by-products - you must arrange for a separate collection by a registered carrier. Any contaminated packaging will require it to be treated as an animal by-product, and disposed of accordingly.
- Special waste, such as:
- fluorescent tubes
- cooking oil/liquid waste
Please do not dispose of these in your general waste bin. You must arrange an appropriate collection with a specialised waste management company
All bins should be presented without side waste and with the lids down flat by 7am on your collection day(s).
We are unable to offer a general waste-only collection service. Business customers must separate their waste for recycling.
Due to site licence conditions, traders and businesses can't access our household waste recycling centres. They must make other disposal arrangements in line with their Duty of Care.