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Housing mediation service

Neighbour mediation works to resolve issues with individual neighbours or groups of neighbours in dispute.

How can mediation help me?

Mediation can help by opening a line of communication between you and your neighbour within a safe environment. This is done with the assistance of trained mediators, giving you the opportunity to

  • be listened to

  • hear your neighbour's point of view

  • reach an agreement acceptable to you and your neighbour

  • regain the power and tools to resolve your issues

When is mediation appropriate?

  • both you and your neighbour want to resolve the issues you have been experiencing

  • the issues are within the control of you and your neighbour

  • no legal action is pending  and ideally the dispute is a fairly recent one. Long-term disputes can be mediated but the chances of success are greater the earlier the problem is addressed

  • the types of issues mediation can help with include: loud music or TV, inconsiderate parking, dogs barking/ fouling and excessive family living noise (including noise from children playing) 

Issues we can help with

  • loud music or TV
  • inconsiderate parking
  • dogs barking/ fouling
  • excessive family living noise, including noise from children playing

What will happen if I wish to try mediation?

  • you can make contact with our service by phoning our 0300 123 1382 number to speak to an officer for advice

  • if you are happy to proceed we will visit you to discuss the problems

  • once we have spoken with you, we will make contact with your neighbour to confirm they wish to participate

  • if they agree a meeting can then be arranged at a neutral venue. You can either sit with your neighbour or in separate rooms, where the mediator will act as a go between

  • this is an opportunity to resolve the situation and reach an agreement that is acceptable to both of you

How does the Mediator help resolve the issues?

  • the Mediators are there to provide a safe environment and ensure the meeting is carried out in a calm and respectful way

  • they will ensure each party has equal time to speak and highlight positive points and common ground

  • any agreements reached will be written down by the mediator, which you are both asked to sign

What happens if the agreement is broken?

  • we find if both parties are committed to the process that any agreement reached will be upheld

  • however if either of you feel the agreement has broken down, you should contact your mediator and discuss what has happened and assess a way forward

What else do I need to know?

  • mediation is your chance to voice your concerns but it is also a time to listen to what your neighbour feels as well

  • mediation is about the future and how you will avoid or deal with situations that may arise

  • participation is voluntary. Either party can decide to withdraw from the process at any stage

  • agreements are not legally binding but rather a gesture of goodwill that demonstrates the commitment shown by you both to improve the situation

Page last updated:
20 Jul 2020

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