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Housing Annual Performance Report 2019/20

Getting good value from rents and service charges 2019/20

Outcome 13 Value for Money & Outcome 14 and 15 Rents and Service Charges

In 2019/20 we collected more than £124 million in rent. The rent you pay is used to meet the services required to manage and maintain your homes. 

Did you know…. We own and manage over 36,000 homes

We are working hard to help tenants who have fallen into arrears. Our Housing Central rents team have been successful in securing more direct Universal Credit (UC) payments and pursuing other non UC tenant debt. 

This has resulted in overall arrears reducing slightly despite the onset of Covid-19, which started to impact on income recovery during the month of March 2020.

Performance Indicator 2017/18 2018/19 2019/20 LA Average NLC Performance 2013 – 2019
Percentage of tenants who feel that the rent for their property represents good value for money 85% 85.5% 85.5% 84.2% Same
Rent collected as percentage of total rent due in the reporting year 98.8% 97.5% 100.45% 99.3% Improved
Gross rent arrears as at 31 March each year as a percentage of rent due for the reporting year 6.9% 8.3% 7.9% 7.3% Improved
Percentage of rent due lost through properties being empty during the last year 0.70% 0.65% 0.63% 1.5% Improved

Our average rent is the second lowest average rent of all Scottish local authorities.

Our weekly rents levels are 10.3% lower than the Scottish local authority average. Our average rent return for 2019/20 was £67.69 and compares very positively against the Scottish local authority landlord average of £75.44.

Page last updated:
21 Dec 2020

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