Outcome 4 Quality of Housing and Outcome 5 Repairs, Maintenance and Improvement
We are committed to ensuring all our tenants live in a home that is warm, safe and in good condition. This is supported by the Charter which requires us to show how well our homes meet national quality standards, with good standards of service and choice.
The improvement in our performance over the last three years is demonstrated in the table below. The results from in house satisfaction surveys during 2019/20 demonstrate that 97% of customers are satisfied with the service they received.
There was a significant increase in those responding neither satisfied not unsatisfied, which has resulted in a lower percentage this year.
When reviewing the data, only 0.48% of tenants were dissatisfied with the repairs service, this is actually an improvement from previous years. We are performing very well against the Scottish Local Authority average across all areas.