To allow us to help you with your rent enquiry or payment either online or on the phone you will need to provide your rent reference number. This can be found on your annual statement and rent increase letter.

As well as making a payment online you can view your rent balance, set up a Direct Debit and download a rent statement.

• You can only access these services if you are currently the main or joint tenant of a residential property.
• If you are the tenant of a lock-up or garage site only you must download a Rent Direct Debit Mandate below.
• When setting up a Direct Debit online, you will be asked to enter a value to cover any potential future outstanding balance on your rent account, even if your account is showing in credit. This amount will only ever be added to your Direct Debit if your rent account falls into arrears.
• If you are a former tenant, the balance you will see will relate to your last tenancy.

To access these services, you will need a MyAccount.

Start your registration for MyAccount.

Direct Debit is the quickest and easiest way to ensure your rent is paid on time. You can set this up online. If you are unable to do this online you can call us on 0300 555 0106 to set this up.

Our office is open Monday, Tuesday, and Wednesday from 9am to 4:30pm, Thursday 9am to 12 noon and Friday 9am to 4pm.

Please have your rent reference number, bank account and sort code number to hand.

For information on our Direct Debit process please read our Tenants Guide to Rent Direct Debit, found below.

This is when you instruct your bank to make regular payments to us straight from your bank account.

To pay your rent by standing order you will need our bank details:

Sort code: 83-07-06
Account number: 19648802

Please ensure you only quote your rent reference number within the standing order. You can also download a standing order mandate to take to your bank rent standing order mandate form below.

• Use your rent card at any post office, paypoint facility or local payment office. The Cumbernauld payment office is card-payment only.
• By using our 24-hour payment hotline - 01698 403130
• Make a payment online

If you are a North Lanarkshire Council employee, you can pay directly from your wages by downloading and completing a request form below.

How often do I have to pay rent?

You can pay your rent at a frequency that is suitable for you. It should, however, always be made within the payment period. The table of payment dates included below will show you when payments should be made to avoid falling into arrears.

Rent is charged over 48 weeks of the year, rather than 52 weeks, this means there are four weeks when you do not need to make a payment - two weeks in the summer and two weeks at Christmas. These can be seen in the table of payment dates.

If your rent account is in arrears you should continue to make payments to your rent account during the four rent-free weeks to reduce the balance.