It is important that you pay your rent on time. All the money we collect from rent pays for services for our tenants.
If you're struggling to pay, we can help. Please contact us as soon as possible.
How can I pay my rent?
We offer the following payment methods:
Weekly, fortnightly, twice monthly or monthly frequencies are available on a range of dates and days.
Call our Freephone number 0300 555 0106 to set up this payment method. Please have your rent reference, bank account and sort code numbers to hand before calling.
Our office is open from 9am to 4.30pm Monday, Wednesday and Thursday, 9am to 4pm on Friday and 9am to 2pm on Tuesday.
For information on our Direct Debit process please read our tenants guide to rent direct debit.
Tenant's guide to rent Direct Debit
This file may not be suitable for users of assistive technology. Please contact us to request an accessible format.
This is when you instruct your bank to make regular payments to us straight from your bank account.
Please note - we have changed our bank to Royal Bank of Scotland.
Sort Code: 83-07-06
Account Number: 19648802
Rent standing order mandate form
Other methods of payment
You can also pay:
at any Municipal Bank by cash, cheque, debit card, credit card or postal order
at any Post Office or Paypoint if you have a Rent Payment Card
over the telephone by calling our 24-hour Payment Hotline on 01698 403130 or your local housing office
direct from your wages by completing our rent from wages form, if you are an employee of North Lanarkshire Council
Rent from wages new request form
Your rent reference
You must quote your rent reference when making payments. This will ensure the payment is allocated to your tenancy. Your rent reference is shown on annual statements and rent increase letters.
How often do I have to pay rent?
You can pay your rent:
- every week
- every two weeks for the coming two weeks, or
- every month for the coming month
A payment table is available to show you the dates you must pay your rent by to avoid falling behind with your payments.
We charge you rent for 48 weeks of the year, rather than 52 weeks. This means that there are two weeks in summer and two weeks at Christmas when you do not have to pay rent.
Please note - if your rent account is in arrears you should continue to make payments during the rent free periods to reduce the arrears.