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What happens if I miss an appointment?

When a tradesperson can't access your home to carry out a repair, a first 'no access' card will be left to advise you that they called.

This applies to routine or urgent repairs, excluding heating service events.

The card will normally include details of the proposed new, second and final appointment date. If this date is not suitable, you can rearrange it using the number provided on the card.

When a second appointment is made and the tradesperson still cannot gain access, a second ‘no access’ card will be put through your door advising you that your repair will now be cancelled.

If your repair is an emergency and you do not provide us with access to carry this out, the emergency repair may be cancelled immediately and you may be liable for the cost of this premium call out.

Page last updated:
29 Sep 2020

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