Our First Stop Shops allow you to access a whole range of council and other public services in person.

First Stop Shop facilities

• private interview rooms,
• induction loop,
• freephone access to some council services, for example housing benefits, council tax, customer service hub, and
• access to our language translation service.

General information

There is a payment office at each Housing Office. This means you can make rent and council tax payments and pay other invoices.

• Airdrie Payment office: 9am-12pm and 1pm-4.30pm
• Coatbridge Payment office: 9am-1pm and 2pm-4.30pm
• Motherwell Payment office: 9am-1pm and 2pm-4.30pm
• Wishaw Payment office: 9am-12pm and 1pm-4.30pm 

All of the payment offices close at 4pm every Friday.

Deaf BSL users can visit Contact Scotland BSL and an interpreter will relay information between you and a member of staff.

What information can I get from the First Stop Shops?

You can find a wide range of information about council and other public services, and can access some council services directly. For example, you can:

• report roads, footpath and lighting defects
• get advice on applications for housing benefits and council or rent rebates
• request special uplifts and report litter problems
• request maintenance or repairs to a council house
• apply for help through the Garden Assistance Scheme
• collect and submit application forms for all council services
• find information about council meetings, councillors' surgeries, council vacancies and the electoral register.

Staff at the First Stop Shops will also be able to refer you to services such as debt and money advice, community care and health services, consumer advice and public transport.