Your bin should be presented at the kerbside by 7am on the morning of the collection with the lid closed. If you do not present your bin on the appropriate collection day, we will not return to collect it later.

You must report bin issues within seven days of the collection date.

If you have reported your bin as missed please leave the bin at the kerbside for the crew to return and service it.

Please do not:

• Overload the bin so that the lid will not close - this may prevent it from being emptied as it causes a safety risk for our crews.
• Force or compact waste into the bin as this can lead to waste remaining in the bin after being serviced - we will not return to empty this.

You should:

• Flatten cardboard boxes before placing them in the blue bin, to create more space and ensure the lid can close.

We do not collect any extra bags of rubbish placed at the side of the bin.

If any of your recycling bins are contaminated with the wrong materials, we will not collect the bin. Our crew will tag the bin to advise on why it has not been collected. You need to remove the wrong materials and present the bin on the next scheduled collection day for that bin.

In order to develop the services we currently offer, we would be grateful if you could spare a few moments to tell us what you think in the survey below.