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Service updates and advice

Report an issue with a special uplift

Have you experienced an issue with the special uplift service?

Before reporting an issue with your special uplift, please make sure:

  • only the items that you listed were presented for collection, for example a maximum of 10 items or 20 bags of rubbish
  • you placed your items outside for 7am on your allocated day of collection
  • your items were presented neatly at the nearest point of collection for our vehicles

Please note - your electrical items may be collected on a different date from your other items.

Any additional items must be added to your booking before the collection day as the crew will not uplift these on the day if they are not on the list.

Page last updated:
21 Jan 2021

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