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Service updates and advice

Request a special uplift

Service update

Our normal special uplift service has resumed.

We can remove a maximum of 10 items or 20 bags of rubbish. A £35 charge is payable when you book.

Please note - our charge increased to £35 from 1 April 2020, as part of the our 2020/21 budget.

Items must be presented at the nearest point of collection for our vehicle - this is usually at the front of your property, at the nearest point to the pavement. 

The items will be photographed when the member of staff arrives, then the location photographed again when the items have been removed to confirm the uplift was completed successfully.

This service takes place five days a week Monday to Friday. An appointment date will be allocated when you call to book.

We will not accept any of these items: asbestos, car tyres, car batteries, gas bottles and hazardous/special waste.

Booking your special uplift

Please call 01698 403110.

When you call we will let you know your appointment day. 

The appointments will be allocated on a zonal basis with all uplifts within a specific area being undertaken on the same day of the same week. The length of time between the request being placed and the first available appointment will depend on the volume of requests received.

In the event of your uplift not being carried out on the appointment day due to operational difficulties, please contact us to re-schedule your visit.

Page last updated:
03 Nov 2020

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