Special uplift terms & conditions

Introduction

In terms of Environmental Protection Act (EPA) 1990, the Controlled Waste Regulations (CWR) 1992 The special uplift service will be provided in accordance with the following terms and conditions:

Council obligations

We charge for this service.

We will provide a collection and disposal service for special uplift items on receipt of a valid request and payment.

We will provide details of your booking including the charge and the collection date and where to find these terms & conditions.

We will endeavour to collect items on the booked collection date. If we can’t we will send you an email detailing the rescheduled date

We will only collect the items listed on your booking.

We will treat your personal data as in line with our privacy policy.

We will dispose of or recycle the items in line with current Scottish Waste Guidelines and Legislation.

 We hold all appropriate Waste Management licences.

Customer obligations

The customer acknowledges and agrees that by placing a booking and providing payment, customers accepts these Terms and Conditions.

Customers can only select items from the lists.

Customers will make payment before the service is provided. Payment will be charged as detailed in the charges section of our Request a special uplift page.

Customers are required to place only the items detailed on booking out for collection.

Electrical items must be placed separately to other item as these will be collected by a different vehicle.

Items must be presented in a way as described on our Request a special uplift page.

Collection point

Items must be placed at the nearest point of collection for our vehicle. This is usually the closest point to the road.

Items must be placed in a manner that will not cause an obstruction or a hazard.

Collection date

The collection date will be detailed within the confirmation email you received.

Your payment receipt will be sent in a separate email.

Non-collection (service fault)

Non-collections may be due to operations reasons. Operational reasons include but are not limited to vehicle failure, resources issues, adverse weather conditions.

Where the collection could not be made due to operational reasons the customer will be notified by email and will receive an email advising the date of the new booking. We will endeavour to reschedule within seven days but in some cases the rescheduled date may be beyond this period. 

Non-collection (customer fault)

Customer reasons for uncollected items include but are not limited to items:

• not presented by 7am on the morning of collection or at all
• presented are not listed on the booking, considered a health and safety risk to collection crew
• presented in an unsafe manner

In cases where the collection is only part completed due to customer reasons, we will collect correctly presented items only and will not reschedule to collect remaining items. 

The collection crew will take photographs before and after completion of the job. Photographs will be used as evidence to resolve any customer issues that may arise.

Charge

Charges are published on our Request a special uplift page.

Payment

Payments for collection must be made at the time of the booking.

Amendments

Booking dates can be amended up until 4pm the day before the collection day.

Customers cannot add items after the booking is complete. 

Cancellation

Cancellation for all bookings can be requested up to 4pm the day before the collection date.

The customer can only cancel their booking by logging into their myaccount.

Refunds

A refund will be provided in cases where the booking has been cancelled before 4pm the day before the appointment or if the collection was not possible to operational reasons.

When the customer is entitled to a refund the system will automatically process the refund.

The customer will receive the refund within 5 to 7 working days.

Issues and complaints

Issues can be raised on our Request a special uplift page and you can also make a complaint.

Items and presentation requirements

Non-electrical Items and presentation instruction

• 2 Seater Settee - keep covered and dry
• 3 Seater Settee - keep covered and dry
• Armchair - keep covered and dry
• Artificial Christmas tree
• Baby bath
• Baby changing table
• Baby crib (mosses basket)
• Baby gate
• Baby seat (bouncer chair)
• Baby walker
• Bags (2) - must be able to lift to shoulder height
• Barbecue
• Basket
• Bed base double - keep covered and dry
• Bed base single - keep covered and dry
• Bed frame
• Bedside cabinet
• Bench
• Bike
• Bike wheels
• Bin (kitchen bin)
• Bird bath/feeder
• Blinds
• Bookcase
• Bread bin
• Brush
• Bucket
• Buggy
• Bunk beds - must be dismantled and tied into bundles
• Cabin bed - must be dismantled
• Cabinet
• Camp bed
• Canopy
• Car roof box
• Car seat
• Cardboard - bundle and tie
• Carpet sweeper
• Carpets (room) - must be cut into manageable bundles, lengths no longer than 6 feet, rolled and tied.
• Cat scratch post
• CD / DVD rack
• Chair - dining/office
• Chair - kitchen
• Chest of drawers
• Chimenea
• Chute - Must be dismantled
• Climbing frame - must be dismantled
• Clothes horse (clothes airer)
• Coat stand
• Computer desk
• Cot
• Cot mattress - Keep covered and dry
• Curtain poles
• Cushions
• Deck chair
• Dining chair - one item
• Dining table
• Dolls House
• Drawers
• Dressing table - tape any glass to secure
• Drinks bar - must be dismantled into 4ft lengths
• Drumkit
• Exercise bench
• Exercise equipment non-electrical
• Filing cabinet
• Fire grate
• Fireguard
• Fire pit
• Fire surround
• Fireplace hearth
• Fish tank - secure glass with tape
• Footstool (pouffe)
• Futon
• Gaming chair
• Garden chair - one item
• Garden hose
• Garden shears
• Garden swing seat (hammock)
• Garden table
• Garden tools (pick axe, shovel, hoe, rake etc)
• Garden toys (e.g. swing ball set, sledge, basketball hoop + stand)
• Garden Waste max. 10 bags lift to shoulder height
• Gas cooker
• Gas fire
• Gas hob
• Gas oven
• Gazebo - must be dismantled, bundled and tied
• Golf bag - trolley
• Guitar non-electric
• Headboard
• Highchair
• Ironing board
• Ladder - 5 feet or less (if longer please break up)
• Laminate flooring - tied in bundles must be cut into 4ft lengths
• Large bean bag
• Large ornament
• Magazine rack
• Mattress - double/king size - keep covered and dry
• Mattress - single - keep covered and dry
• Mattress topper - roll and tie
• Mirror -secure glass with tape
• Mobility aids - walking frame, bath seat, toilet frame, commode
• Mop
• Non-electric garden tools
• Office chair
• Oil drum (garden incinerator)
• Ottoman
• Paddling pool
• Parasol
• Parasol base
• Pasting table
• Pelmet
• Pet cage (dog cage, hamster, rabbit etc)
• Pet carrier
• Petrol mower - Must be emptied of petrol
• Picnic bench
• Picture frame - Secure any glass with tape
• Pipes - bundled and tied, must be cut into 4ft lengths
• Plant pot stand
• Plant pots (ornamental planters)
• Plastic garden chair
• Plastic garden table
• Playpen
• Pole
• Polystyrene (packaging)
• Pool table
• Pram
• Pulley
• Punchbag
• Radiator cover
• Real Christmas tree - remove decorations
• Ride-on toys
• Roof rack
• Rug - roll and tie - keep dry
• Scooter-non electric
• Shelving cupboard (shelving unit -shelf)
• Shoe rack
• Shopping trolley (bagged trolley)
• Shower rail
• Sideboard
• Snooker table - dismantle
• Sofa bed 2 seater - keep covered and dry
• Sofa bed 3 seater - keep covered and dry
• Stool
• Suitcase
• Sunlounger
• Swing set - must be dismantled, bundled and tied
• Table
• Tallboy
• Tarpaulin
• Tent
• Toilet brush
• Toilet roll holder
• Toilet Seat
• Toolbox
• Toys
• Trampoline - must be dismantled
• Trunk (Chest)
• Tube
• TV Stand/Unit - secure any glass with tape
• Typewriter
• Underlay - tie or tape into rolls
• Vinyl - tie or tape into rolls
• Wall unit
• Wardrobe - secure any glass with tape
• Washing basket
• Washing machine drum
• Weights and pole
• Wendy house (playhouse)
• Wheelbarrow
• Wheelchair
• Whirlie gig
• Wine rack
• Wire
• Wooden stretchers
• Zimmer frame

Electrical items and presentation instruction

• Aerial - Remove electrical flex
• Amplifier - Remove electrical flex
• Arcade gaming machine - Remove electrical flex
• CD / DVD player - Remove electrical flex
• Coffee machine - Remove electrical flex
• Cooker hood – extractor  - Remove electrical flex
• Cross trainer - Remove electrical flex
• Deep fat fryer - Remove electrical flex
• Dehumidifier - Remove electrical flex
• Dishwasher - Remove electrical flex
• DVD player - Remove electrical flex
• Electric carpet cleaner - Remove electrical flex
• Electric cooker - Remove electrical flex
• Electric fan - Remove electrical flex
• Electric fire - Remove electrical flex
• Electric garden strimmer - Remove electrical flex
• Electric hob - Remove electrical flex
• Electric lawnmower - Remove electrical flex
• Electric oven - Remove electrical flex
• Electric radiator - Remove electrical flex
• Electric steam mop - Remove electrical flex
• Electrical sports equipment - Remove electrical flex
• Exercise Bike - Remove electrical flex
• Freezer - Secure doors, remove electrical flex and remove any food waste.
• Fridge/Freezer - Secure doors, remove electrical flex and remove food waste.
• Fridge - Secure doors, remove electrical flex and remove food waste.
• Games console - Remove electrical flex
• Garden power tools (hedge trimmer, Leaf blower, etc) - Remove electrical flex
• Hoover - Remove electrical flex
• Iron - Remove electrical flex
• Karaoke machine - Remove electrical flex
• Kettle - Remove electrical flex
• Knitting machine - Remove electrical flex
• Lamp - Remove electrical flex
• Laptop - Remove electrical flex
• Microwave - Remove electrical flex
• Patio heater - Remove electrical flex
• Personal computer - Remove electrical flex
• Photocopier - Remove electrical flex
• Power tools (saw, drill, electric sander etc) - Remove electrical flex
• Power washer - Remove electrical flex
• Printer - Remove electrical flex
• Radio/HiFi - Remove electrical flex
• Sewing machine - Remove electrical flex
• Shower unit
• Shredder - Remove electrical flex
• Digital box - Remove electrical flex
• Small electrical item (kettle, toaster, coffee machine, blender, iron, fat fryer, bread maker etc) - Remove electrical flex
• Speakers - Remove electrical flex
• Spin dryer - Remove electrical flex
• Stereo - Remove electrical flex
• Storage heaters - Remove Bricks and remove electrical flex
• Sunbed - Remove electrical flex
• Television - Remove electrical flex
• Treadmill - Remove electrical flex
• Tumble dryer - Remove electrical flex
• Vacuum cleaner - Remove electrical flex
• Video - Remove electrical flex
• Video camera - Remove electrical flex
• Video recorder - Remove electrical flex
• Washing machine - Remove electrical flex
• Satellite dish

Bulky items and presentation instructions

• Bannister cut into 4ft lengths = 1 item
• Bath, break up if cast iron = 1 item 
• Boiler =1 item
• Bathroom suite =1 item
• Bricks/rubble bags 10 max lift to shoulder height, 10 bags = 1 item
• Cistern = 1 item
• Doors 10 max (excludes garage door) Secure glass with tape, 10 doors = 1 item
• Fencing sections/posts - Remove nails, 10 sections = 1 item
• Fencing Slats - Remove nails, tape or tie into bundles, 10 sections = 1 item
• Fencing/Posts - Remove nails, tape or tie into bundles, 10 posts = 1 item
• Garden Shed - Dismantle into smaller sections, max. 4ft, Remove nails. No asbestos =1 item
• Gate  6 gates = 1 item
• Gyproc - This must be cut into 4ft lengths, 5 sheets = 1 item
• Hardboard - This must be cut into 4ft lengths, 5 hardboards = 1 item
• Kitchen units max 14 = 1 item
• Pedestal
• Plywood - This must be cut into 4ft lengths, 5  = 1 item
• Radiator(s) 10 radiators = 1 item
• Shower Tray  = 1 item
• Shower enclosure, tape glass to secure = 1 item
• Sink = 1 item
• Skirting - remove nails, tape or tie into bundles of 4ft lengths = 1 item
• Slabs max 10 bags.  Break up into smaller section. Lift to shoulder height. 10 bags = one item
• Soil max 10 bags.  Lift to Shoulder height, 10 bags = 1 item
• Tiles 10 bags.  Lift to Shoulder height, 10 bags = 1 item
• Toilet = 1 item
• Trees/Branches max 10 bundles Bundle and tie - This must be cut into 4ft lengths,10 bundles = 1 item
• Wall panels (pvc) max 10- must be cut into 4ft lengths, 10 panels = 1 item
• Wash hand basin = 1 item
• Water tank (not asbestos)-if large this must be cut into 4ft lengths = 1 item
• Window Frame max 5 Glass must be secured, 5 frames = 1 item
• Window max 5 Glass must be secured, 5 windows = 1 item
• Wood - remove nails, tape or tie into bundles - 1 item
• Wood panelling max 5, this must be cut into 4ft lengths = 1 item
• Worktops - this must be cut into 4ft lengths = 1 item