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Make a complaint

Listening to you - our complaints procedure

Your views and experiences are important to us. They help us to understand what we do well and where we need to improve. This allows us to tailor our services to better meet your needs.

We work hard to deliver high-quality services in a way that suits the needs of everyone but it is inevitable that we won't get it right for every person all of the time.

If you feel that we have got something wrong, please tell us about it. We have well-trained employees on hand who will do everything possible to resolve the issue quickly.

Like all councils in Scotland, we have a Complaints Handling Procedure which describes our process for handling complaints and how to make a complaint. It also tells you about our service standards and what you can expect from us.

Before you start

Do not use this form to:

Using the online form above ensures that your complaint is immediately logged in our complaints handling system and passed directly to the service to action and respond.

Other ways of getting in touch

If you need to contact a service directly, please visit the relevant page on our website - find the service you need from the homepage.

Our contact us page lists some key contact methods for waste management, housing and council tax.

We have a number of map-based service directories, which provide contact information for local offices including housing, social work and First Stop Shops.

Complaints Handling Procedure

Contacting the complaints service

For any other enquiries you can contact us directly.

Page last updated:
15 Dec 2021

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