If you have a request for service please visit our online services page.
If you want to make a formal complaint please use this online complaints form.
If you want us to consider your complaint as Child Friendly, please use the online complaints form*.
If you can't use the online complaints form, please contact us by:
- Telephone on 01698 302400 during office hours (Mon-Thurs 8.45-4.45, Fri 8.45-4.15). The staff on this line can only deal with complaints. To find one of our services, please visit the homepage, use our website search facility or contact us.
- Email complaintsappeals@northlan.gov.uk
* If you are a child under the age of 18, or an adult complaining on behalf of a child, please use the online complaints form and mention ‘Child Friendly’ in the free text box.
Third-Party Claims
If you are requesting a Third-Party claim form please visit Third-party insurance claim | North Lanarkshire Council
Any enquiry relating to Third-Party claims (claim for compensation) please email FinanceInsurance@northlan.gov.uk