North Lanarkshire Council undertakes an ongoing programme of discount and exemption reviews to ensure that everyone receives the discounts they are entitled to and that discounts are awarded to the appropriate people.  A review of all customers receiving single person discount (SPD) was last completed during 2023 and the next review is now underway.    

Where initial data matching indicates a potential risk of fraud or error, residents will receive a letter requesting they update their details in respect of their entitlement to SPD.

The letter requests that you update your details in respect of your entitlement to single person discount by:

• using the text facility noted on the letter
• completing the single person’s discount review form online, or by
• returning the letter to the address noted on it with the relevant information

If you have any questions regarding the form or require further information, please see the frequently asked questions page for more information.

Please note that failure to return the information requested will result in the removal of the discount and a revised bill will be issued requesting payment of the increased charge.