We recognise that homelessness and other housing emergencies can happen to anyone at any time.
To make sure that help is available 24-hours a day, we provide an emergency out-of-hours service.
The service operates every day of the year when the housing offices are closed.
To contact the emergency out-of-hours service:
- freephone 0800 953 2424
- call at your local police station
They will contact the emergency out-of-hours officer, who will deal with your request for help and provide the necessary advice and information.
If you are homeless the emergency out of hours officer will, if necessary:
- arrange temporary accommodation for you (and your family)
- ensure that your belongings are secure
- arrange transport for you