Awaab's Law and supporting our tenants

This legislation introduces clear legal timescales for social landlords to investigate reports of damp and mould and begin any necessary repair work. It strengthens existing responsibilities under the Repairing Standard by setting fixed, enforceable deadlines for action, giving tenants greater confidence that concerns affecting their home will be addressed promptly.

The new regulations are designed to ensure that issues such as damp and mould are investigated quickly, risks to health are identified, and appropriate action is taken without unnecessary delay.

Many of the principles behind Awaab's Law are already part of how we support our tenants.

We:

• Respond quickly to reports of damp, mould and repairs.
• Carry out property inspections where required.
• Prioritise cases where there may be a risk to health and wellbeing.
• Work with tenants to identify the cause of damp and mould and put solutions in place.
• Invest in improvements to homes, including heating, insulation and ventilation upgrades.
• Provide advice and support to help tenants keep their homes safe and healthy.
• Keep tenants informed throughout the repair process.
• Work closely with health and housing partners where additional support is needed.

If you notice damp, mould, water leaks or any repair issue in your home, please report it as soon as possible.

The earlier we know about a problem, the quicker we can investigate and take action.

You can report repairs by:

• Using our online repairs service
• Contacting our Housing Repairs team by telephone
• Speaking to your local housing officer

Working together helps us resolve issues more quickly.

Please:

• Report problems as soon as you become aware of them.
• Provide as much information as possible when reporting a repair.
• Allow access for inspections and repair appointments.
• Let us know if anyone in your household has health conditions that may be affected by damp, mould or other hazards.

We are committed to listening to our tenants, responding to concerns, and continuously improving our services. Awaab's Law reinforces the importance of getting things right first time and ensuring tenants are treated fairly and with care.

If you have concerns about the condition of your home, please contact us. We are here to help.