Our Community Safety Hub continues to play a vital role in protecting residents and supporting communities, with new figures highlighting the scale and impact of the service over the past year.
A report to the Housing Committee highlighted the scale of work delivered by the Hub over the past year, and the real impact it’s having in communities.
Operating 24 hours a day, 365 days a year, the Hub monitors 1,376 public space CCTV cameras across the area. During 2024/25, the team recorded 4,360 incidents, including 1,856 criminal incidents and 1,325 community safety incidents. CCTV footage supported 508 apprehensions, cautions or fixed penalties and helped assist in 137 missing persons cases.
The team also produced 570 evidence disks and processed more than 1,700 review requests to support Police Scotland and other partner agencies.
Support for vulnerable residents is another key part of the service. The Out of Hours Homeless Service responded to 8,764 calls from people asking questions about homelessness and their options, including how to access emergency help and accommodation.
All analogue housing CCTV cameras have now been upgraded to high-definition digital systems, improving image quality and supporting crime prevention. Deployable CCTV trailers continue to be used to assess hotspots before permanent cameras are installed.
Stephen Llewellyn, Chief Housing Officer explained: “Our Community Safety Hub is there for people at some of the most difficult times in their lives, whether that’s tackling anti-social behaviour, supporting someone who is homeless, or helping to trace a missing person.
“The figures show just how much work the team handles every single day. Behind every call or incident is a person who needs help, and the professional and compassionate response of our staff can make a real difference in our communities.”
Councillor Michael McPake, Convener of Housing, added: “This is a service that often works quietly in the background, but it has a huge impact. There are ongoing challenges, particularly around homelessness and anti-social behaviour, but the team continues to respond with dedication and focus.
“From preventing crime and supporting enforcement to helping some of our most vulnerable residents, it’s a key part of our commitment to improving the lives of people in North Lanarkshire.”