Our housing service continues to perform strongly, achieving above Scottish average levels in key areas including antisocial behaviour, repairs and value for money rents.
The latest independent Scottish Housing Regulator’s Landlord Report, which details operational performance and tenant satisfaction, highlights positive service delivery in homes and rents, tenant satisfaction, quality and maintenance of homes, neighbourhoods and value for money categories.
Key achievements include:
- Affordable rents – Our average weekly rents of £86.93 a week are 17.4% below the Scottish average of £106.40.
- Neighbourhoods - 96.6% of cases of anti-social behaviour were resolved compared to the Scottish average of 93.4% and the Scottish local authority average of 89.9%.
- Tenant satisfaction - Overall levels increased by 5.4% to 86.6%, which is significantly higher than the Scottish local authority average of 80.7%.
- Repairs performance - We took on average 2.7 hours to complete emergency repairs compared to a Scottish local authority average of 3.8 hours. 94.1% of reactive repairs were completed ‘right first time’ above the Scottish local authority average of 89.2%.
- Void properties - Our average days to re-let homes fell by 4.3 days to 30.7 days outperforming the Scottish local authority average of 78.1 days.
Housing Convener, Councillor Michael McPake said: “We’re continuing to make positive progress across key housing areas to improve the services we deliver for our tenants, and the SHR annual report gives us the opportunity to view our performance in line with other Scottish social landlords.
“I’m particularly pleased to see the level of tenant satisfaction with our repairs service continue to rise and sit at 96.2% - significantly higher than the Scottish local authority average of 85%. It’s not only the services we deliver but the support we provide for our tenants too. One area mentioned is our Rent Assistance Fund, which helps tenants affected by the cost of living increases.
“We always strive to improve our performance year on year and will continue to work closely with partners, tenants and residents and our contractors to deliver housing services that support and meet the needs of our communities.”