Update on response times for applications and enquiries
Due to the significant volume of applications and enquiries we are receiving, it is currently taking longer than the published ten days to respond.
We are working through each enquiry and aim to respond as quickly as possible. However, you are likely to experience delays.
We appreciate your understanding and patience.
Building standards customer information
Our customer charter lets you know the level of service we aim to provide.
How are we doing?
Information on our performance is published through our Building Standards Annual Verification Report.
Annual Verification Performance Report
These files may not be suitable for users of assistive technology. Please contact us to request an accessible format.
This document includes information on our service delivery, the timescales and targets we must meet and our performance against these. It is regularly reviewed throughout the year and is submitted annually to the Scottish Government.
We appreciate and value customer feedback, so from time to time we may ask for your opinion. As well as our own consultation work, the Building Standards Division of the Scottish Government may contact you for research purposes and to measure national customer satisfaction levels.
Our system for complaints and feedback provides the opportunity to give your views on the service we provide.
You may also be interested in the following:
- Evaluation of the performance of local authorities in their role as building standards verifiers
- Verification audit of our building standards service
You can also sign up to email alerts to stay in touch with the latest news from Building Standards.