Support available to help you make your complaint
We understand that some people find it difficult to speak up for themselves or that they may be unable to do so. This can make it harder to get particular points of view across or even listened to, and making a complaint can seem daunting.
If you would like to complain but feel unable to do so, we accept complaints from someone representing you. This can be a friend, relative, or an advocate, if you have given them your consent to complain on your behalf.
You can find out more about the work of an advocacy by contacting the Scottish Independent Advocacy Alliance.
Services in North Lanarkshire
One-to-one advocacy services can be used by all adults who are affected by mental health issues, learning disabilities, dementia, or other long-term conditions. There is a separate advocacy service for children and young people. If you need help with a housing matter, Shelter offers an advocacy and advice service. Contact details are:
North Lanarkshire housing advocacy: Shelter
Tel: 0808 800 4444
You can also contact an advocacy organisation in your area directly - the find an advocacy website allows you to search by local authority area.
Adults:
Equal Say Advocacy workers provide individual issue-based independent advocacy for adults aged 16+, including older adults (65+), and also, adults who need support due to their substance use.
Equal Say – contact: north.referrals@equalsay.org
Children and young people:
Who Cares? Scotland advocacy workers make sure that children and young people have a right to have their views and feelings heard and to be involved in decisions made about their lives.
Who Cares? Scotland – contact: Who Cares? Scotland
You can find out more about the work of an advocacy and further contact information on the Scottish Independent Advocacy Alliance website.
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