In what ways can I withdraw my funds?
Closures up to the value of £1,000 can be made by cash, cheque or Faster Payment.
Closures over the value of £1,000 should be made by Faster Payment or cheque.
Faster Payments will be made to an alternative bank account at another provider in the customer’s name within five working days.
For cash and cheque withdrawals, please contact the Helpline in advance as at least 3 working days’ notice is required for large cash withdrawals, and up to seven days’ notice is required for cheque requests. Cheques will be made payable in the existing customer’s name only.
My balance is over £1,000 and I want to withdraw this in cash, what do I need to do?
For customer safety, we recommend any withdrawals of over £1,000 are made by cheque or Faster Payment. If you wish to withdraw in cash, contact the helpline in advance as at least three working days’ notice is required for large cash withdrawals. When you visit the bank, take your account passbook, together with some identification, where you can complete a withdrawal form.
Acceptable forms of identification for your signature are:
- a driving licence
- passport
- bank card
- council tenancy agreement
- Post Office card
For your address:
- a household bill
- council tax notice
- pension
- benefit statement
I want to close my account by cheque, what do I need to do?
We request you contact the Helpline in advance as up to seven working days’ notice is required for cheque withdrawals.
When you visit the bank, take your account passbook where you will be asked to sign a withdrawal form and branch staff will forward this together with your passbook to the Municipal Bank support team.
Your account will be closed as soon as the paperwork is received and a final cheque will either be sent to you by post, or you can arrange to collect it at the bank.
I want to close my account by faster payment, what do I need to do?
You can request to have your closing balance transferred to another bank account in your name. This can be either a single or a joint account, as long as you are a named account holder. For group accounts, we can only transfer to an account in the same group name.
You will need to supply evidence of the other account. This can be a recent bank statement, official bank documentation or online banking download which shows your account name, sort code and account number. Other evidence may be accepted, please discuss with the bank. When you visit the bank, you should sign a withdrawal form and your account will be closed within seven days.
I currently have my salary/pension/benefit allowance paid into my NLMB account, what should I do?
NLMB is not signed up to the Industry Current Account Switch Service (ICASS), so any new account provider will not be able to make arrangements to automatically transfer such payments. This means you must make new banking arrangements and then contact your salary/pension/benefit provider, to advise them of the new bank account details. This will enable them to continue their payment to you.
I currently make weekly/monthly standing order payments for my rent/council tax/insurance etc. from my NLMB account, what should I do?
You must make other banking arrangements, please contact the council section that you are making payments to and cancel any existing NLMB payment(s). Ask them to set up a new direct debit from your nominated bank account. Please contact the Helpline for contact details.
I have lost my passbook for my NLMB account, what do I need to close the account?
You must provide two current forms of identification when closing the account. Please see Q7 for acceptable forms of identification for both your signature and address.
My parent/relative has received a letter but is unable to conduct their own affairs, how can their account be closed?
If you have Power of Attorney (POA) for your parent/relative, you may be able to close the account on their behalf. Please contact the helpline on 01698 403135 for more information.
I am a signatory on a group/club/organisation account, how do we close the account?
The terms for closing the account will be the same as for operations. If you currently require two signatures to withdraw, then this will be required to close the account. Please note if the account is closed by cheque, the cheque will be made payable to the organisation unless we receive written authority from all the holders to the contrary.
For health reasons, I am unable to visit a branch in-person to close my account. What will happen?
Please contact the helpline on 01698 403135 to discuss your options.
What alternative savings organisations are available?
There are a number of banks, building societies and Post Office branches in North Lanarkshire that offer saving accounts, including: