We carry out various types of repairs to our tenants' properties. The timescale depends on the type of repair.

• Emergency works (danger to life, security or property) - three hours to attend and remove danger.

• Right to Repair (a Government scheme for Scottish secure tenants and short Scottish secure tenants to have small urgent repairs carried out by their landlord within a given timescale).

• Urgent works (covers all non-emergency urgent routine type works) - three working days to complete repair.

• Routine works (covers all non emergency repair works) - 15 working days to complete repair.

• Repairs to empty/void houses (to bring the property up to a set standard) - 3 or 10 days working days depending on the condition of the property.

For any other housing repairs, you can:

• Complete an online form below.

• Call the 24-hour Customer Contact Centre on 0800 6781 166.

• Visit your local housing office.

We make every attempt to arrange appointments with tenants for routine work.

Emergency repairs

A repair is an emergency if there is danger to life, limb or property.

Examples of emergency repairs include:

• burst pipes or water leaks causing flooding
• dangerous electrical faults
• doors not locking
• smashed windows
• no cold water supply
• no electrical supply
• blocked toilet

How to report an emergency repair

Call the 24-hour customer contact centre on 0800 678 1166.

Gas leaks and emergencies - advice if you smell gas or think you may have a gas leak

If you smell gas or think you may have a gas leak, Scotia Gas Network provides the following advice:

• Don't smoke or strike matches.
• Don't turn electrical switches on or off.
• Do put out naked flames.
• Do open doors and windows.
• Do keep people away from the area affected.
• Do turn off the meter at the control valve.

For more information, call the 24-hour gas emergency service on 0800 111 999, or visit the Scotia Gas Network website.