Enhancing Care through our new Dynamic Scheduling System
The rollout of our new Dynamic Scheduling System has introduced several improvements within the service.
One of its most important features is the Client Portal, designed to provide transparency and reassurance for service users and their families.
What the Client Portal offers
The portal helps service users to access details about their scheduled care and support, including the following information:
- personal details
- visit times and schedules
- the name(s) of the Home Support Workers carrying out the visit
- current contact information
For family members – whether they live close by or far away – the inability to visit loves ones can create uncertainty about how scheduled care is delivered. The Client Portal helps by providing real-time access to visit information.
Easy access anytime
The portal is easy to access and use, all with the click of a button from any device - phone, tablet, laptop or desktop computer.
What’s next
Over the coming months we will introduce more features to provide service users and their family/friends with more information on visits and the care delivered.