Bin delivery issues
Due to supplier issues, we have no stock of the following bins:
- 140L and 240L brown bins
- 140L, 240L and 360L glass, metal and plastic bins
- 240L blue bins
We are expecting a delivery of 240L brown bins and 360L glass metal plastic bins on 22 September and will prioritise delivery of these. We apologise for any inconvenience.
You will need a myaccount to submit this request. This will allow you to track the progress of your request.
Order a grey general household waste bin
If you are a council tenant, please contact your local housing office who will review your request and order for you.
Use this form to order and pay for a grey household waste bin. Bin sizes and costs available to order online are detailed below (prices are inclusive of VAT).
We do not offer larger 360 Litre bins to be purchased online. You may qualify for one if our eligibility requirements are met. You can discuss this by calling 0345 1430015.
It is important to know that we will empty only one general waste bin per household. Our collection crew will record when there is more than one bin presented for servicing.
|140 litre (smaller sized bin)||£45.95|
|240 litre (standard sized bin)||£53.89|
Lost, stolen or damaged bins
Home owners are responsible for replacing lost, stolen or damaged grey waste bins. If our collection crew can verify that your bin fell into the back of our refuse collection vehicle we will replace the bin free of charge. If this has happened please use our report an issue with household waste online form to tell us about this.
If you move into a property and the previous owner has removed the bin you will need to order and pay for a new one.
Tenants of private landlords should contact their landlord to determine who is responsible for payment.
When you complete this form you will have the opportunity to request a damaged bin to be uplifted
Order a household recycling bin or food and garden waste bin
Use this form to order a recycling household waste bin if your bin is missing, stolen or damaged or if you want an additional or different-sized bin.
Our bin sizes and types are:
- Brown (food and garden waste) bin
- Blue (paper and cardboard) bin
- Green lidded/blue body (glass, metal and plastic) bin, or
- Food waste caddy (for internal use only)
Lost, stolen or damaged recycling bins
If your recycling bin is lost, stolen or damaged you can request a replacement bin free of charge online. If you are replacing your bin because it is damaged and you would like the damaged bin uplifted please use this form. This will ensure the request is routed to the correct team for action.
We aim to deliver the bin requested within 21 working days