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The Cemeteries service

Cemeteries service performance

Maintenance

Our maintenance programme includes:

  • grass cutting
  • litter collection
  • preparation from internments
  • ground re-instatement
  • shrub beds
  • flower beds
  • tree work
  • weed control
  • removal and disposal of floral tributes and wreaths

Grass is cut on a fortnightly basis from April to September inclusive, weather permitting.

Floral tributes are collected for disposal on a weekly basis, after 14 days from the burial date, and litter bins emptied regularly. Holly wreaths will be left in place until mid-February then removed as resources allow.

We plant out and maintain soil borders and flower/shrub beds as required, including weeding, feeding and pruning.

Customer contact

A breakdown of customer contacts including service compliments during the first quarter for year 2021/2022 shows the undernoted figures:

  • four complaints were recorded in relation to damage to ground
  • there were seventy five general cemeteries enquiries
  • eighteen requests for lair searches were recorded
  • three compliments were recorded
  • 100% of complaints were resolved within 20 working days

Lair certificates

Our service standard dictates that 90% of lair certificates should be issued within 28 days and an analysis for the first quarter for year 2021/2022 is shown below:

  • A total number of 419 lair certificates were issued
  • 1 certificate was issued outwith 28 days
  • The percentage of lair certificates issued within 28 days was 100%

Page last updated:
12 Apr 2021

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