Our latest tenant’s survey took place in August 2018 using a face-to-face questionnaire. By carrying out face-to-face interviews we maximised response rates while making sure we involved a representative sample of tenants.
The response from tenants was very positive, especially in areas such as:
- being kept informed
- opportunities for participation
- increased satisfaction with the quality of housing
- the management of their neighbourhood
The percentage of tenants who are satisfied with the overall service provided has risen from 85.3% in 2017/18 to 91.00% in our latest survey. This also compares very favourably with the Scottish local authority average of 84.2% as shown in the table below. Our last tenant survey was carried out in 2018 and the information used for the last three years.