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Housing annual performance report 2021/2022

Neighbourhood and community 2021/22

Estate management

We continually aim to improve the quality of our estates and neighbourhoods. Tenant-led inspections more often called Estate Walkabouts, are regularly carried out jointly with tenants and council officers. The walkabout aims to highlight and address any areas of concern, which results in the improvement of gardens, closes and any common areas within our estates.

Unfortunately, due to Scottish Government restrictions in response to Covid-19, these inspections were suspended, however, as restrictions were relaxed these were reinstated. We also continue to review our policies and procedures, to ensure these continually meet legislative changes, the needs of our tenants and service users, and to help improve the way these services are delivered. 

Community safety hub

The Community Safety Hub supports the continued development of multi-agency partners, working together to make sure our communities are safer and more pleasant to live, work and visit.  The hub coordinates, delivers and supports a wide range of community safety activities, including the operation of CCTVAnti-social Behaviour and Mediation ServicePublic Protection ArrangementsShopwatch and the Emergency Response Centre.

By combining these services, we provide an enhanced and much improved coordinated response to tackle antisocial behaviour and wider community safety issues affecting our communities.

In response to the impact of the pandemic, we adapted well due to mobile working arrangements which enabled us to continue to provide essential services. However, due to Scottish Government guidance, some parts of the service, such as call-outs for witnessing of antisocial behaviour and mediation had to be suspended for a short period of time.  However, all these services have now been reinstated and the teams are fully operational. 

We continue to review and monitor the services within the Community Safety Hub to ensure they meet the needs of our tenants and service users and are delivered to a high standard. 

Although our performance has taken a very slight decrease (0.19%) we are still performing very well and favorably against the Scottish local authority average.

Indicator Description 2019/20 2020/21 2021/22 Local authority average Council performance direction
Percentage of antisocial behaviour cases reported in the last year which were resolved 97.05% 99.25% 99.06% 93.25% Not improved

Page last updated:
27 Oct 2022

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