Housing annual performance report 2022/2023

Estate management

We continually aim to improve the quality of our estates and neighbourhoods. Tenant-led inspections more often called estate walkabouts, are regularly carried out jointly with tenants and council officers. The walkabout aims to highlight and address any areas of concern, which results in the improvement of gardens, closes and any common areas within our estates.

Many of our flatted properties benefited from our fortnightly close cleaning contract. In addition, we continued to deliver a garden assistance scheme to help older and disabled tenants who can no longer maintain their gardens.

Community safety

Our aim is to make North Lanarkshire a better place to live, work and visit, where homes and communities are safe and feel safe for everyone. Improving community safety through CCTV and tackling anti-social behaviour, makes an enormous contribution to achieving this ambition.

We monitor 1310 public space cameras across North Lanarkshire, 24 hours a day, 365 days a year. During 2022/23 we observed 5693 incidents, by issue type below:

• 32% - community safety
• 12% - environmental
• 39% - criminal 
• 17% - ASB

Not only does CCTV help us to detect and deter crime and anti-social behaviour it can also help us to assist the most vulnerable people within our communities.  Over the last 12 months we were able to help identify 140 missing persons.   We are currently in the process of upgrading our CCTV with increased night-time performance from high-definition cameras, which will enhance our service and further benefit our communities.

Antisocial behaviour

We continue to provide an ASB helpline service 365 days a year, 24 hours a day. This service is offered to all our residents irrespective of tenure. During 2022/23 the team handled over 14,300 calls that resulted in 8,948 requests for service. The remainder of the calls related to customers looking for advice or updates on previous contacts and signposting to other council services. We are constantly looking at opportunities to improve the services and support we deliver. During 2022/23 we developed a new ASB online reporting tool, making it easier for our residents to make a complaint.

We react and deal with complaints, however we also explore new ways to help prevent issues from occurring.  We are in the process of developing a new initiative ‘Break the Cycle’ which we plan on delivering across all primary and secondary schools during 2023/24. This will show pupils the impact that antisocial behaviour can have on individuals and our communities and ultimately change behaviours.

Although our performance has taken a very slight decrease we are still performing very well and favourably against the Scottish local authority average.