Frequently Asked Questions

Household waste and recycling FAQs

Frequently asked questions

  1. My recycling bin is not big enough - can I have another one?
  2. I have a lot of nappies - what can I do?
  3. Can I have a larger general waste bin?
  4. Where else can I recycle?
  5. How do I find out which day my bins are collected?
  6. I'm worried that my food bin will smell and attract vermin.
  7. What happens to the waste that I recycle?
  8. Can you help residents who are unable to take their bins out to the kerbside?

 

My recycling bin is not big enough - can I have another one?

If you need a larger recycling bin to help you recycle more, we can provide this free of charge. Please contact Northline.

I have a lot of nappies - what can I do?

You can apply for a nappy bin for your household if you have two or more children in nappies living in your home. Please note, the bin is not an additional wheelie bin; it is a small pedal bin for use inside your home. The indoor nappy bin is to help households manage the volume of waste arising from the use of disposable nappies.  

To be eligible for the nappy bin your household must be utilising all recycling services available to your household. If you meet this criteria then please email recycling@northlan.gov.uk with the following information:

  • Your name
  • Full address
  • Name and age of all children in nappies
  • Names of any other persons living in the household
  • Contact number

Households with one child in nappies should find that the standard size general waste bin will accommodate the volume of waste they produce over a three-week period. 

We are aware that not all children are the same and some may go through more nappies than others; however, we ask that in the first instance you try the new system for at least two cycles and if you find that nappies are an issue for your household then please contact us and we can find a solution for you.

Households with two or more children in nappies are offered the indoor nappy bin as they will produce more nappy waste and the bin will help compact the waste and reduce the space that will be taken up by nappies in the general waste bin, enabling the new revised service to work in their households.

Can I have a larger general waste bin?

Households with more than five people can apply for a larger general waste bin. You will be required to complete a seven-day waste diary as part of your application and there will be a charge for a larger bin. However, if you do not use all the kerbside recycling services including the food waste service and accept a larger recycling bin (at no cost) we will not consider your larger general waste bin application.

Where else can I recycle?

You can recycle at your nearest household waste Recycling centres or Recycling points.

How do I find out which day my bins are collected?

You can use our postcode checker to find out your collection day.

I have run out of food liners - how do I get more?

Please tie a liner to the handle of your brown bin. If you have already run out of liners, you can tie any bags to the handle ad the bin crew will leave a new roll of liners for you.

I'm worried that my food bin will smell and attract vermin.

There are three common sources that would cause your green bin to smell.

  1. Food waste has the potential to smell if it is left in your bin and not bagged properly. To overcome this issue we will be providing a fortnightly food and garden waste collection in the brown bin all year round.
  2. Nappy waste can be an issue for families. The best solution is to tightly wrap them up in nappy sacks or plastic bags.
  3. Cat litter or dog waste should also be tightly wrapped in plastic bags and disposed of via general waste bin.

Vermin are most likely to be attracted by food. As we deliver a fortnightly food collection service and if the service is used correctly, we do not anticipate an increase in reports of vermin.

What happens to the waste that I recycle? 

The material will be sent to companies in and around North Lanarkshire where it is separated and either recycled on site or sent on to be recycled into new products.

Can you help residents who are unable to take their bins out to the kerbside?

We offer an assisted collection service to residents who are not able to move their bins out to the kerbside for collection. If you, or someone you know, would like more information or to request this service, contact Northline. 

 

 

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