Frequently Asked Questions

Revised waste service FAQs

Frequently asked questions

  1. Why are we changing the bin collection frequency?
  2. My general waste bin will not last three weeks, what should I do?
  3. Will my collection day change?
  4. My recycling bin is not big enough?
  5. I have a lot of nappies; can I have an extra general waste bin?
  6. Can I have a larger general waste bin?
  7. People will fly tip.  What will the council do about that?
  8. My bin will smell and it will attract vermin - What will the council do about it?
  9. When will the new service start?
  10. Will there be a change to what I currently recycle in my blue and green-lidded bins?
  11. What can I recycle using the new service?
  12. What information will I get about the new service?
  13. Where will the recycling be sent?/What will happen to the recycling collected?
  14. What should I do with my outdoor food caddy now I can recycle food waste in the brown bin?
  15. How often will the bins be collected?
  16. What if I have a small bin for glass? Can I get a bigger one?
  17. I currently receive an assisted collection. Will these changes affect me?
  18. Where else can I recycle?

 

Why are we changing the bin collection frequency?

Our recycling rate is currently 46%; however, The Scottish Government's Zero Waste plan requires 60% of household waste to be recycled by 2020 and 70% by 2025.

A recent waste audit revealed up to 50% of what is currently being placed in the general waste bin could be recycled at the kerbside. By reducing the amount of waste we send to landfill and recycling more we can save money and help the environment.

Changing the bin collection frequency to this more efficient system will save £670,000 per year.

My general waste bin will not last three weeks between collections, what should I do?

The recycling and waste collection service still collects material from the kerbside every week. To make the service work effectively and minimise waste, householders should use all the recycling bins provided, including the fortnightly food and garden waste collection.

Zero Waste Scotland and the Scottish Government have done research based on waste composition data (what's actually in people's bins) collected from areas across Scotland. Their findings have concluded that 80 litres of waste a week, 240 litres being collected over three weeks, is sufficient if residents are maximising the opportunity to recycle.

We are not the first council to implement a three-weekly collection service. A number of Scottish councils have implemented similar collection systems with success including East Renfrewshire, Falkirk and East Ayrshire. Indications from Falkirk are that the scheme has been successful in increasing recycling

Will my collection day change?

Your collection day may change. You will be provided with an updated collection calendar to show you the dates when all your bins are collected. Please check your collection day calendar closely as your collection day may have changed.

My recycling bin is not big enough?

If you need a larger recycling bin to help you recycle more, please contact us as these can be provided free of charge.

I have a lot of nappies, can I have an extra general waste bin?

You can apply for a nappy bin for your household if you have two or more children in nappies living in your home. Please note, the bin is not an additional wheelie bin; it is a small pedal bin for use inside your home. The indoor nappy bin is to help households manage the volume of waste arising from the use of disposable nappies.  

To be eligible for the nappy bin your household must be utilising all recycling services available to your household. If you meet this criteria then please email recycling@northlan.gov.uk with the following information:

  • Your name
  • Full address
  • Name and age of all children in nappies
  • Names of any other persons living in the household
  • Contact number

Households with one child in nappies should find that the standard size general waste bin will accommodate the volume of waste they produce over a three-week period. 

We are aware that not all children are the same and some may go through more nappies than others; however, we ask that in the first instance you try the new system for at least two cycles and if you find that nappies are an issue for your household then please contact us and we can find a solution for you.

Households with two or more children in nappies are offered the indoor nappy bin as they will produce more nappy waste and the bin will help compact the waste and reduce the space that will be taken up by nappies in the general waste bin, enabling the new revised service to work in their households.

Can I have a larger general waste bin?

Households with more than five people can apply for a larger general waste bin. You will be required to complete a seven-day waste diary as part of your application and there will be a charge for a larger bin. However, if you do not use all the kerbside recycling services including the food waste service and accept a larger recycling bin (at no cost) we will not consider your larger general waste bin application.

People will fly tip - What will the council do about that?

Zero Waste Scotland conducted a study which showed there was no increased risk to public health increasing the frequency of collection from 14 to 21 days: Zero Waste Scotland: Reducing frequency of waste collections

There are a number of councils who are already on three-weekly and monthly green bin collections. Through inter council networking there have been minimal reports of increased fly tipping.

My bin will smell and it will attract vermin - What will the council do about it?

There are three common sources that would cause your green bin to smell.

  1. Food waste has the potential to smell if it is left in your bin and not bagged properly. To overcome this issue we will be providing a fortnightly food and garden waste collection in the brown bin all year round.
  2. Nappy waste can be an issue for families. The best solution is to tightly wrap them up in nappy sacks or plastic bags.
  3. Cat litter or dog waste should also be tightly wrapped in plastic bags and disposed of via general waste bin.

Vermin are most likely to be attracted by food. As we deliver a fortnightly food collection service and if the service is used correctly, we do not anticipate an increase in reports of vermin.

When will the new service start?

Your new service will commence week beginning 2 October.

Will there be a change to what I currently recycle in my mixed recycling and glass bins?

Yes. You can use your blue mixed recycling bin to recycle paper and card, and your glass bin can be used to recycle glass, metal, plastic and cartons.

What can I recycle using the new service?

Your blue-lidded bin will be for paper and card; your green-lidded bin will be for glass, metal, plastic and cartons and your brown bin will be for food and garden waste.

What information will I get about the new service?

You will receive an introductory letter in early September, followed by an information booklet and collection calendar pack in mid-September. This will contain the necessary information to help introduce the new scheme.

Where will the recycling be sent?/What will happen to the recycling collected? 

The material will be sent to recycling outlets based in and around North Lanarkshire. It is then separated and either recycled on site or sent on to be recycled into new products.

What should I do with my outdoor food caddy now I can recycle food waste in the brown bin?

You can keep your caddy and reuse it at home as storage or alternatively you can drop it off at your nearest household waste recycling centre.

How often will the bins be collected?

The blue and green lidded recycling bins, and grey general waste bin, will be collected on a three weekly cycle, with one bin being collected each week. The brown bin for food and garden waste will be collected every two weeks - all year round.

What if I have a small bin for glass? Can I get a bigger one?

Yes. You can request to swap the bin for a bigger one free of charge.

I currently receive the assisted collection service. Will these changes affect me?

Your assisted collection service will not be affected by the change; all of your bins will continue to be pulled and returned.

Where else can I recycle?

You can recycle at your nearest household waste Recycling centres or Recycling points.

 

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