Housing annual performance report 2024/2025
Contents
Access to Housing and Support
North Lanarkshire Common Housing Register (CHR)
Our Common Housing Register (CHR) makes applying for social rented housing in North Lanarkshire simple and efficient. With just one application form, people can apply for housing from:
- North Lanarkshire Council
- Local housing associations
- Housing co-operatives
This streamlined process helps applicants access a wider range of housing options more easily.
We also offer every applicant the chance to meet with a Housing Officer for personalised advice. These one-to-one discussions ensure:
- Individual needs are fully understood
- All suitable housing options are explored
- Applicants receive tailored support to find the best fit
New Lets
We successfully housed 2,948 applicants from our waiting lists this year. As homes become available, we work hard to re-let them as quickly as possible to reduce rent loss and meet housing needs.
- Average re-let time: Reduced from 35 days to 31 days
- Scottish average: 78 days - we’re performing well above this benchmark
We continue to closely monitor our void processes and work with contractors to ensure homes are turned around efficiently, while maintaining high standards of repair that meet our tenants’ expectations.
Tenancy sustainment
With a tenancy sustainment rate just over 90%, we're proud to meet our local target and remain committed to driving improvement. Although there's been a slight dip compared to last year and the Scottish average, we're actively working to improve performance and help even more tenants maintain successful tenancies.
We understand that tenants have a wide range of housing and support needs. Our dedicated staff continue to:
- Carry out financial assessments
- Support income maximisation
- Refer to partners like NHS Lanarkshire, Social Work, and Citizens Advice
By building strong relationships, we can step in early and offer the right support to help tenants stay in their homes.
Adaptations
We invested £1.6 million in home adaptations to help tenants live independently and safely. These included:
- Wet floor showers
- Handrails
- Ramps
- Average completion time: 16.2 days
- Scottish average: 36.1 days
This is a significant improvement on last year’s performance, and we remain committed to delivering adaptations quickly and effectively.
| Allocations | 2022/23 | 2023/24 | 2024/25 | Target | Local Authority average |
|---|---|---|---|---|---|
| Total number of lets during the reporting year | 2815 | 3140 | 2948 | - | - |
| Lets to existing tenants (Transfer) | 27.5% | 27.2% | 25.6% | 25% | 21.9% |
| Lets to Housing List applicants (General) | 34.5% | 28.6% | 24.3% | 38% | 26.5% |
| Lets to homeless applicants | 38% | 42.8% | 49.9% | 37% | 50.4% |
| Lets to others | 5.97% | 1.3% | 0.2% | - | 1.2% |
| Average length of time to re-let homes in the last year (days) | 32.34 | 35 | 30.7 | 30 | 78.1 |
| Average time to complete adaptations in days | 45.8 | 29.2 | 16.2 | - | 36.1 |
| Tenancy sustainment | 2022/23 | 2023/24 | 2024/25 | Target | Local Authority average |
|---|---|---|---|---|---|
| % of all new tenancies sustained for more than a year | 91% | 91.5% | 90.2% | 90% | 91.3% |
