Outcome 2 Communication and Outcome 3 Participation
Our latest tenants survey took place in August 2018 using a face-to-face questionnaire. By carrying out face-to-face interviews we maximised response rates while making sure we involved a representative sample of tenants.
The response from tenants was very positive, especially in areas such as:
- being kept informed
- opportunities for participation
- increased satisfaction with the quality of housing
- the management of their neighbourhood
The percentage of tenants who are satisfied with the overall service provided has risen from 83.9% in 2013 to 91% in our latest survey. This compares favourably with the Scottish local authority average of 84.3% as shown below.